Role Description

We are seeking a dedicated Technical Support Officer to provide reliable technical assistance and ensure the smooth operation of IT systems, applications, and technology services. The role is responsible for responding to technical inquiries, troubleshooting hardware and software issues, and delivering effective solutions to support users and business operations.

Responsibilities include managing support requests, diagnosing system problems, installing and configuring IT equipment, assisting with software applications, and escalating complex technical issues when required.

The Technical Support

Officer will maintain service records, prepare technical documentation, update knowledge resources, and provide guidance on technology usage and best practices. The position also involves performing system checks, supporting maintenance activities, monitoring recurring issues, assisting with IT asset management, and contributing to improvements in support procedures and service quality. The successful candidate will demonstrate strong technical knowledge, customer service skills, and problem-solving abilities while ensuring efficient, secure, and user-friendly technology support.

Qualifications




Bachelor's degree or equivalent qualification in Information Technology, Computer Science, Computer Engineering, or a related discipline.
Strong understanding of IT infrastructure, computer hardware, operating systems, software applications, and networking fundamentals.
Knowledge of technical troubleshooting methods, incident management, and IT support procedures.
Familiarity with Windows, macOS, Linux, Microsoft Office 365, and common enterprise applications.
Ability to diagnose technical issues and provide clear, effective solutions.
Robust analytical, troubleshooting, and problem-solving skills.
Excellent communication skills with the ability to explain technical information to non-technical users.
Familiarity with helpdesk systems, remote support tools, and IT documentation practices.
Solid organizational skills with attention to detail and accurate record keeping.
Ability to work independently and collaboratively in a rapid-paced environment.
Commitment to customer satisfaction, service excellence, continuous improvement, and maintaining reliable IT operations.

📌 Technical Support Officer Sydney
🏢 Association des Etudiant en Logistique de l'ESGIS-TOGO ( AELET )
📍 Sydney