Multigroup Logistics is a Melbourne-based 4PL freight management business delivering end-to-end logistics solutions to customers across Australia and New Zealand.
We’re looking for a motivated and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone who enjoys solving problems, building relationships, coordinating freight movements and contributing to a team in a fast-paced logistics workplace.
You’ll be part of a fun, energetic, and highly productive team, acting as a key point of contact for our customers and representing the Multigroup Logistics brand in every interaction.
Key responsibilities:
Manage customer relationships via phone, email, and CRM
Coordinate B2B and B2C freight movements across multiple carriers
Proactively resolve service and delivery issues
Work closely with operations and sales teams to deliver seamless outcomes
About you:
Experience in logistics, transport, or freight forwarding is highly regarded
Strong communication and stakeholder management skills
Ability to remain calm and solution-focused under pressure
Experience using MachShip, Salesforce or similar CRM systems (preferred)
What we offer
Supportive, team-oriented team culture
Ongoing training and professional development
Exposure to a broad range of freight and logistics solutions
Genuine career progression opportunities within a growing business
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