We’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.
Key Responsibilities
Oversee the day-to-day delivery of planned and emergency rail replacement services
Support drivers and ensure vehicles meet required standards
Monitor service performance, ensuring timely arrivals and departures
Help maintain solid connections between rail and road services
Provide clear, helpful information to passengers
Manage boarding to ensure passengers travel on the correct services
Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
Work closely with control teams to resolve operational issues
Ensure safe and organised pick-up and drop-off areas
Carry out passenger counts and report service data
Record and escalation incidents, providing detailed feedback post-shift
About You
Are versatile and happy to work varied shifts across different locations
Have excellent customer service skills and a positive, proactive approach
Thrive in fast-paced and changing environments
Communicate clearly and confidently with a wide range of people
Are team players who can also work independently
Align with our values: We care passionately, we do the right thing, and we make the difference
What We Offer
£13.12 per hour competitive pay
Ultimate flexibility – choose when and where you work
Chance to travel across the region and beyond
Career progression within a growing, innovative organisation
Paid holiday accrual
Contributory pension scheme
Access to our Employee Assistance Programme
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📌 Rail Replacement Coordinators Newcastle City Council
🏢 Arriva Group
📍 Newcastle City Council
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