We’re not just another utilities company - we support thriving communities by delivering essential services that homes and businesses rely on every day. As we continue to grow, we’re looking for a Customer Service Representative who genuinely cares about helping people and making complex things simple.
If you thrive in quick-paced environments, enjoy solving problems, and want to be part of a supportive, high-performing team - this could be your next move.
The Role?
As a Customer Service Representative, you’ll be the voice of our organisation. You’ll support customers across billing, account enquiries, payments, and general service queries - delivering solutions every time.
You will:
Manage inbound calls and email enquiries
Support customers with billing and account queries
Explain energy and water usage, charges and payment options in simple terms
Work collaboratively with Billing and Operations teams
Maintain accurate records and compliance standards
What We’re Looking For We’re looking for someone who:
Has experience in customer service (utilities or billing experience highly regarded)
Communicates clearly and confidently
Can manage sensitive conversations with empathy and professionalism
Is resilient and solution-focused
Brings positive energy and team mindset
Why Join Us?
Hybrid flexibility (3 in / 2 home) after probationary period
Supportive leadership and transparent development pathways
Stable, growing industry with clear progression pathways across Customer Experience, Billing, Collections and other roles
Modern office in Bowen Hills with great transport access and end of trip facilities
Leadership that invests in coaching, not just metrics
A team environment that backs each other during peak periods
We value performance, ownership and collaboration and we reward people who step up and contribute.
What You’ll Gain
Exposure to utilities billing (highly transferable skillset)
Development pathways into senior Customer experience, credit, billing or operations roles
A reliable, well-supported team setting
Performance recognition that’s fair and transparent – quarterly and annual awards and incentives
A manager who prioritises retention, development and workload balance
Join a team that values consistency, development and culture just as much as performance.
Apply now. Let’s have a conversation.
📌 Customer Service Representative Bowen Hills
🏢 Altogether Group
📍 Bowen Hills
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