Lead a POP MART store | Global Pop-Culture Retail
Base salary circa $74,000+, with flexibility for the right candidate based on experience.
STORE MANAGER - POP MART
Lead a POP MART store | Global Pop-Culture Retail
Base salary circa $74,000+, with flexibility for the right candidate based on experience.
Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.
This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.
Why You'll Love Working at POP MART
Work with products customers genuinely love — collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Clear career progression opportunities within a growing business
Job security with a rapidly expanding global brand
Monthly product incentives (post-probation)
Monthly performance bonus
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail setting
What You'll Do
Lead & Develop the Team
Recruit, coach and develop high-performing teams
Create a positive, accountable and customer-focused culture
Conduct regular performance and development conversations
Support succession planning and talent development
Drive Commercial Results
Deliver sales, wage and KPI targets




Analyse store performance metrics and implement action plans
Drive productivity, profitability and operational excellence
Lead Store Operations
Manage inventory accuracy, deliveries and stock control
Ensure compliance with company policies and procedures
Maintain exceptional visual merchandising and presentation standards
Lead successful execution of product launches and promotional campaigns
Champion Customer Experience
Lead from the front during daily trade
Deliver exceptional service standards
Create memorable experiences for collectors, fans and customers
Foster a customer-first culture throughout the store
Who You Are
An experienced Store Manager from a high-volume retail environment
A confident and engaging people leader
Commercially focused with a proven track record of delivering results
Skilled at coaching and developing teams
Organised, resilient and adaptable
Passionate about customer experience and operational excellence
Availability Requirements
Flexible availability across all 7 days is required.
Typical rosters include weekends, late-night trading and public holidays.
We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
Availability throughout peak trading periods, including November to January, is essential.
Eligibility
Full, permanent Australian working rights required
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