Junior Service Desk Technician (Level 1)
JoinAll IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and gain hands‐on experience working with real‐world technologies, businesses, and projects.
We're looking for aJunior Service Desk Technicianwho is passionate about technology and eager to build a long‐term career in IT.
While this is an entry‐level role, you'll be exposed to a wide range of technologies and work alongside experienced engineers who will help develop your skills.
This role is perfect for someone who enjoys solving problems, learning new technologies, and helping people get the most from their IT systems.
Ready to Start Your IT Career?
About the Role
As a Junior Service Desk Technician, you'll be part of our service delivery team, assisting clients with day-to-day IT issues while building your knowledge across Microsoft 365, networking, cybersecurity, cloud platforms, and business IT systems.
You'll gain exposure to the same types of technologies used by our senior engineers, with training, mentoring, and support to help you grow your skills and confidence over time.
What You'll Do
Respond to service desk tickets and assist clients with IT issues
Troubleshoot PC, printer, software, and Microsoft 365 problems
Assist with workstation deployments and device setups
Support user onboarding and offboarding activities
Participate in client projects alongside senior engineers
Attend client sites when required
Document solutions and maintain accurate records
Learn and develop skills across networking, cloud, cybersecurity,



and systems administration
What You'll Bring
A genuine passion for technology and IT
Strong problem-solving skills and a willingness to learn
Excellent communication and customer service skills
The ability to work independently and as part of a team
A professional and positive attitude
A strong interest in building a career within the IT industry
Preferred Qualifications
Certificate IV, Diploma, Advanced Diploma, or similar qualification in Information Technology
Networking certification (such as CompTIA Network+ or equivalent)
Home lab, personal IT projects, or other hands‐on technology experience highly regarded
Bonus Points If
You've previously worked in a customer service role
You've built PCs, managed home networks, or run your own IT projects
You enjoy learning about new technology in your spare time
You've had exposure to Microsoft 365, Windows Server, networking, or cybersecurity technologies
Why Join Us?
Work with a passionate and experienced team
Receive mentoring from senior engineers
Gain exposure to diverse technologies and industries
Professional development and training opportunities
Explicit career progression pathway
Central Canberra location
Competitive salary with structured remuneration reviews
Requirements
Australian Citizen or Permanent Resident
Current driver's licence
Office hours: 8:30 AM to 5:00 PM, Monday to Friday
If you're passionate about technology, eager to learn, and looking for an opportunity to build a rewarding career in IT, we'd love to hear from you.
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📌 Junior Service Desk Technician (Level 1) (Canberra)
🏢 All IT Solutions
📍 Canberra