Account Manager
Location:Caringbah, NSW (Head Office)
Reports To: Customer Experience Manager
About PAL Lighting
PAL Lighting is a global leader in premium LED lighting and water feature solutions for the swimming pool, landscape, and architectural industries.
With operations across Australia, the USA, and Asia, we pride ourselves on innovation, exceptional customer service, and building long-term partnerships with our customers.
Why Join PAL?
At PAL, you'll join a growing global business committed to innovation, quality and outstanding customer service.
We invest in our people and provide opportunities for professional growth both in Australia and internationally.
Position Overview
The Account Manager is responsible for driving account retention, commercial growth and revenue generation across a portfolio of PAL Lighting customers (B2B and B2C).
You will
Build and strengthen long-term customer relationships
Manage and grow a portfolio of assigned accounts
Identify and convert upselling, cross-selling, and new business opportunities
Achieve revenue, margin, and account growth targets
Serve as a trusted commercial partner to customers while ensuring they maximise value from PAL's products and services
We are seeking a commercially driven, relationship-focused professional with a passion for sales, business development, and delivering outstanding customer experiences.
Key Responsibilities
Account Management & Relationship Development
Manage a portfolio of B2B and key B2C customer accounts
Build trusted relationships with decision-makers and key stakeholders
Conduct regular account reviews to strengthen partnerships and identify growth opportunities
Maintain a deep understanding of customer businesses, goals, and future requirements
Revenue Growth & Business Development
Identify and execute upselling, cross-selling, and account expansion opportunities
Develop and manage account growth plans aligned with revenue objectives
Proactively generate new opportunities within existing accounts
Support lead generation and business development initiatives where required




Achieve individual sales, revenue, and margin targets
Customer Retention & Commercial Performance
Protect and grow recurring revenue across the account portfolio
Identify and mitigate account risks that may impact retention or revenue
Drive customer loyalty through proactive relationship management and value creation
Sales Pipeline & Opportunity Management
Manage sales opportunities through the full customer lifecycle
Maintain an active pipeline of opportunities and account development activities
Deliver accurate sales forecasts and revenue projections
Ensure opportunities are progressed in a timely and skilled manner
Customer Support & Internal Collaboration
Act as the primary point of contact for assigned accounts
Coordinate with internal teams to ensure customers receive exceptional service
Assist with customer enquiries, order management, and issue resolution when required
Collaborate across Sales, CX, Operations, and Marketing to achieve customer and commercial outcomes
Managing Up & Strategic Contribution
Work closely with the CX Manager to identify growth opportunities, market trends, and commercial risks
Provide proactive insights and recommendations based on customer feedback and sales data
Escalate opportunities, challenges, and strategic account developments appropriately
Contribute to initiatives that improve sales effectiveness, customer retention, and business performance
CRM & Performance Excellence
Maintain accurate customer, opportunity, and pipeline data within our CRM
Record customer interactions, account plans, and commercial activities
Monitor account performance and proactively identify growth opportunities




Contribute to continuous improvement of sales processes and account management practices
Skills & Experience
3+ years' experience in Account Management, Business Development, Internal Sales, or Customer Success
Demonstrated success in retention, achieving sales and revenue targets
Robust commercial acumen with a customer-centric approach
Experience managing and growing customer portfolios
Proven ability to identify and convert upselling and cross-selling opportunities
Experience using CRM platforms
Excellent relationship-building, negotiation, and communication skills
Self-motivated, organised, and capable of managing multiple priorities
Pool, lighting, electrical, construction, or related industry experience is advantageous
Personal Attributes
Customer-first mindset
Positive, resilient, and adaptable
Confident communicator and negotiator
Takes ownership and accountability for outcomes
Confident to challenge the status quo and push boundaries with sound judgement
Embraces mistakes as learning opportunities and continuously improves
Open to constructive feedback, 360 feedback and committed to personal growth
Proactive, solutions-focused, and self-motivated
High attention to detail and commitment to quality
Collaborative team player with strong relationship-building skills
What Success Looks Like
Establishes strong relationships with key accounts within the first 90 days
Develops comprehensive product and industry knowledge
Consistently achieves revenue, margin, and account growth targets
Successfully identifies and converts upselling and cross-selling opportunities
Maintains high levels of customer retention and engagement
Delivers accurate forecasting and pipeline management
Builds a healthy pipeline of opportunities across the account portfolio
Maintains accurate CRM records and sales activities
Contributes to broader commercial growth initiatives across the business
Thank you for considering a career with PAL.
We appreciate your interest and look forward to reviewing your application.
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📌 Account Manager (Sydney)
🏢 PAL Lighting
📍 Sydney