Join a growing technology business delivering national digital projects
Work across large-scale digital signage installations and rollouts
Hands-on role combining IT support, hardware and digital technology
Opportunity to grow with an expanding project pipeline
About the Company
This organisation is an established technology provider delivering end-to-end digital and hardware-led solutions across a range of industries. Operating nationally, they support clients with large-scale digital signage deployments, technology rollouts and tailored project delivery.
With a strong reputation for quality, reliability and customer service, the business continues to grow its project pipeline and delivery capability.
About the Role
We are looking for an
IT Support Technician with experience in digital signage or AV technology
to join the team and support the delivery, installation and ongoing operation of digital signage solutions.
This is a hands-on role suited to someone who enjoys getting involved across IT support, hardware, networking and digital display technology. You will work closely with customers, internal teams and field technicians to ensure digital signage solutions are installed, configured and operating effectively.
Key Responsibilities
Provide Level 1/2 IT and technical support across digital signage environments
Install, configure and troubleshoot digital displays, media players and signage hardware
Support the deployment and rollout of digital signage solutions across customer sites
Troubleshoot issues relating to hardware, software, connectivity and network configuration
Assist with device configuration,



imaging, software installation and system updates
Monitor digital signage platforms and respond to technical incidents
Work with internal teams and third-party vendors to resolve technical issues
Provide remote and on-site technical support where required
Maintain accurate documentation, asset records and support tickets
Assist with testing and commissioning new digital signage solutions
Travel to customer sites for installations, upgrades and troubleshooting when required
Skills and Experience Required
Previous experience in an IT Support, Field Support or Technical Support role
Experience working with digital signage, AV, media players or display technology
Strong troubleshooting skills across hardware, software and networking
Understanding of TCP/IP, DHCP, DNS and basic networking
Experience supporting Windows-based devices and applications
Comfortable working with hardware, cabling, peripherals and technical equipment
Robust customer service and communication skills
Ability to work independently and manage multiple technical issues
Comfortable working in a hands-on environment and travelling to customer sites when required
Experience with digital signage platforms or CMS solutions will be highly regarded
What's in It for You?
This is a great opportunity to join a growing technology business where you can gain exposure to large-scale digital projects, emerging technology and end-to-end project delivery. You'll have the opportunity to develop your technical skills while working across both IT and digital signage environments.
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📌 Support Technician (Melbourne)
🏢 The Network
📍 Melbourne