Join Australia's Leading 4WD Suspension Team!
Love helping people? Thrive in a fast-paced setting? Ready to be part of an iconic Australian 4WD brand?
If you're an organised, customer-focused professional who enjoys variety in your day, we'd love to hear from you.
Thanks to continued growth,
Superior Engineering
is looking for a
Customer Relations & Administration Officer
to join our team at our modern, purpose-built headquarters in
Burpengary, North Brisbane
.
About Us
Superior Engineering is one of Australia's leading manufacturers and suppliers of premium 4WD suspension systems, accessories, and off-road performance products. Our products are trusted by thousands of 4WD enthusiasts across the country, and we're passionate about delivering exceptional quality, innovation, and customer service.
As we continue to grow, we're looking for someone who shares our commitment to providing an outstanding experience for every customer.
About the Role
No two days are the same! As our Customer Relations & Administration Officer, you'll be the friendly voice and organised backbone that keeps our customers informed and our operations running smoothly.
Your day-to-day will include:
Answering customer phone calls and email enquiries
Providing updates on orders and manufacturing progress
Processing purchase orders and administrative tasks
Liaising with suppliers and freight companies
Supporting our sales team
Helping deliver an exceptional customer experience from start to finish
What We're Looking For




You'll be someone who enjoys juggling multiple tasks, stays calm under pressure, and genuinely loves helping customers.
Intermediate Microsoft Word, Excel and Outlook skills
Excellent communication and customer service skills
Confidence speaking with customers over the phone and in person
Great organisational and time management skills
Ability to work in a fast-paced environment and multitask effectively
Highly Regarded:
Knowledge of 4WD parts and accessories
Experience working in manufacturing or production environments
Understanding of manufacturing timelines and processes
About You
At least 2 years' experience in a similar customer service or administration role
A genuine desire to go above and beyond for customers
The ability to learn new systems quickly (experience learning ERP/EMS systems is advantageous)
Your own reliable transport
What's On Offer?
Modern, purpose-built headquarters
Permanent full-time position
Immediate start available (or negotiate a start date that suits)
Friendly, supportive team environment
Opportunity to grow with a respected Australian brand
Overtime opportunities with penalty rates
Hours
Monday to Friday:
7:00am – 4:30pm
(some flexibility may be available for the right candidate).
Optional Saturday work (8:00am – 12:00pm) is available when required and is paid at overtime rates.
A six-month probation period applies (which may be extended if required).
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📌 Customer Relations And Admin Officer (Queensland)
🏢 Superior Engineering
📍 Queensland