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Contract:
Initial 4 months of contract with potential extension
(Immediate start)
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Hybrid Work Model
: Minimum 2 / 3 days onsite per week
✅
Eligibility
: Open to candidates with valid Australian work rights
Are you an experienced
Business Analyst
with strong exposure to
Splunk IT Service Intelligence (ITSI)
? We're partnering with a major enterprise in the resources sector to support a large‐scale
Observability uplift program
, specifically focused on the rollout and operationalisation of
ITSI
.
This is an excellent opportunity to work on a high‐visibility program modernising monitoring, service modelling, and operational intelligence across a complex environment.
About the Role:
As the Business Analyst, you will play a key role in translating business and operational needs into actionable requirements to support the implementation of
Splunk ITSI
. You'll work closely with engineering teams, product owners, operations, and stakeholders to ensure a successful rollout and strong adoption.
You'll be involved in requirement gathering, service model design support, UAT coordination, documentation, and working sessions to define KPIs, health scoring, and observability workflows.
What You'll Be Working On:
Supporting the rollout and implementation of
Splunk ITSI
within a large enterprise environment.
Collaborate with service owners and engineering stakeholders to define services, use cases, and success criteria for ITSI initiatives.
Translate operational pain points—such as alert noise, lack of visibility, and delayed detection—into clear business requirements and prioritised actions.




Support data discovery and data onboarding activities by identifying critical data sources and articulating their operational relevance.
Contribute to shaping KPIs, thresholds, and service health definitions that meaningfully reflect operational risk and business impact.
Apply strong Business Analysis fundamentals within IT operations, monitoring, or observability-focused environments.
Work effectively with engineers, operators, and product teams to align technical and operational perspectives.
Distill complex systems and processes into clear service definitions and measurable outcomes.
What We're Looking For:
✔ Proven experience as a
Business Analyst
in enterprise IT environments
✔
Hands‐on experience with Splunk ITSI
(implementation, service models, dashboards, KPIs, or configuration support)
✔ Strong understanding of monitoring, observability, incident/problem management, or IT operations
✔ Excellent facilitation, communication, and stakeholder‐management skills
✔ Strong documentation and process‐mapping capability
✔ Ability to work across technical and business teams in a fast‐paced environment
✔ Experience within large, complex or resources‐sector environments (highly regarded)
Why Apply?
Opportunity to work on a
major Observability uplift project
Highly collaborative culture within a large‐scale enterprise
Robust likelihood of
extension beyond the initial 4‐month term
Perth‐based role with real influence and visibility
Interested?
If you're a Business Analyst with Splunk ITSI experience and enjoy shaping high‐impact observability projects, we'd love to hear from you. Apply now or reach out for a confidential discussion.
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📌 Business Analyst (Western Australia)
🏢 Ntt Data
📍 Western Australia