Dispatch & Operations Coordinator (Plumbing)
All Needs Plumbing is a family-owned, 24/7 residential maintenance plumbing and drainage company proudly servicing the Sydney and Wollongong communities. We specialise in blocked drains, pipe relining, hot water systems, leak detection, gas repairs and all areas of residential plumbing maintenance.
We're known for reliability, integrity and exceptional customer service, and we're looking for an experienced Dispatch & Operations Coordinator (Plumbing) to join our operations team in Rockdale.
About the role
As our Dispatch & Operations Coordinator, you'll be responsible for coordinating the day-to-day operations of up to ***** field technicians, ensuring every job runs smoothly, technicians stay productive and customers receive an outstanding experience.
You'll be the operational hub of the business - dispatching technicians, solving problems, providing on-site support, monitoring performance and ensuring every job is completed to our high standards.
If you thrive in a fast-paced environment, enjoy leading from behind the scenes and take pride in keeping a team operating at its best, this is an exciting opportunity to become a key leader within our business.
What you'll be doing
Coordinating and dispatching up to ***** field technicians throughout the day
Providing real-time support to technicians while they're in office
Monitoring technician productivity, utilisation and daily schedules
Reviewing job notes, photos, checklists, signatures and documentation
Ordering materials and coordinating return appointments where required
Monitoring sold revenue, completed revenue and outstanding WIP jobs




Driving technician KPIs including daily sales, memberships and customer reviews
Preparing the following day's schedule for smooth operations
Working closely with management to ensure daily revenue and performance targets are achieved (Dispatching for Dollars)
What we're looking for
Previous plumbing industry experience is essential
Dispatch, scheduling or field service coordination experience highly regarded
Strong understanding of residential maintenance plumbing
Excellent communication and leadership skills
Highly organised with exceptional attention to detail
Able to manage multiple priorities in a fast-paced environment
Confident holding technicians accountable while building strong relationships
Strong computer skills and the ability to learn new software quickly
Full Australian working rights
What's on offer
$90,000-$120,000 base salary plus super
(depending on experience)
Full-time in office, Monday to Friday,
7:30am-5:00pm
Company laptop and all technology provided
Ongoing leadership and professional development
Clear career progression into an Operations Manager role
Supportive family-owned business with a strong team culture
Regular team BBQs, social events and recognition for great performance
Suggested SEEK Title
Dispatch & Operations Coordinator (Plumbing) | Lead 15 Technicians | $90K-$120K + Super
This title is likely to perform well because it targets experienced plumbers, leading hands, field supervisors, and service coordinators looking to move off the tools while still using their technical knowledge to lead a high-performing team.
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📌 Dispatch & Operations Coordinator (Plumbing) (New South Wales)
🏢 All Needs Plumbing
📍 New South Wales