XPT Software Australia Pty Ltd | Contract
ServiceNow ITOM Architect
Melbourne, Australia | Posted on 08/08/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
ServiceNow ITOM Architect
Key Responsibilities
Lead the architecture, design, and implementation ofenterprise-scale ServiceNow ITOM solutions, including
Discovery,Service Mapping, Event Management, Cloud Discovery, AIOps, and CMDB
.
Collaborate with business stakeholders, infrastructure teams,cloud teams, network teams, application owners, and operations leaders todefine the ITOM roadmap and target-state architecture.
Conduct architecture workshops to understand current-stateprocesses, technology landscape, operational challenges, and futurebusiness requirements.
Define and maintain the
CMDB architecture
, including CIclasses, data models, relationship frameworks, identification andreconciliation rules (IRE), governance standards, and alignment with
CommonService Data Model (CSDM)
.
Design scalable and sustainable ITOM solutions that supportdigital transformation, operational resilience, and service visibilityacross hybrid environments.
Provide architectural guidance for Discovery and Service Mappingimplementations across on-premises, cloud, containerized, and multi-cloudinfrastructures.
Establish architecture standards, design principles,



andgovernance models for ServiceNow ITOM deployments and integrations.
Define enterprise integration architecture between ServiceNowand monitoring, observability, and management tools such as
Splunk,SolarWinds, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch,LogicMonitor, and other third-party platforms
.
Drive Event Management and AIOps strategy, including eventingestion, normalization, correlation, alert intelligence, noisereduction, root cause analysis, and automated remediation frameworks.
Partner with Enterprise Architects and Platform Architects toensure alignment with broader IT, cloud, security, and operationalstrategies.
Review and approve technical designs, data models, integrationpatterns, and implementation approaches to ensure adherence toarchitecture standards and best practices.
Provide leadership in complex technical discussions, solutiondesign reviews, risk assessments, and architecture governance forums.
Define automation opportunities leveraging ServiceNowworkflows, orchestration, integration technologies, and AI-drivenoperations capabilities.
Lead platform scalability, performance, security, andoperational readiness assessments for ITOM implementations.
Establish CMDB governance frameworks, data quality controls,compliance standards, and continuous improvement initiatives.
Mentor solution architects, business analysts, developers, andimplementation teams on ITOM architecture best practices.
Support program planning, estimation, architecturedocumentation, and stakeholder presentations for executive and technicalaudiences.
Provide strategic recommendations to improve infrastructurevisibility, service mapping accuracy, operational efficiency, and ITservice health monitoring.
#J-*****-Ljbffr

📌 Servicenow Itom Architect (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne