Improve IT service performance through KPI and SLA analysis About Our Client This opportunity is with a large organisation in the transport and distribution sector.
The company is committed to leveraging technology to drive operational excellence and deliver value to its stakeholders.
Job Description Key ResponsibilitiesCommercial Financial Analysis Support IT cost modelling (run vs change, unit cost views) Contribute to business cases including TCO and cost-benefit analysis Review vendor pricing and identify cost optimisation opportunities Assist with budgeting and forecasting activities Service Performance Vendor Management Work with internal teams and vendors to improve service delivery Support KPI/SLA definition, tracking, and reporting Identify service risks, gaps, and improvement opportunities Contribute to governance forums and vendor performance reviews ITSM Platform Uplift Support ITSM platform enhancements (e.g. workflows, service catalogue, automation) Assist with ITSM migration and process-to-tool alignment Contribute to CMDB and service/data model improvements Help ensure alignment between IT processes and tools Data,



Reporting Insights Develop operational and executive-level reports and dashboards Establish KPI frameworks and track service performance trends Provide insights to support decision-making and continuous improvement Business Analysis Delivery Support Capture and document business and technical requirements Translate requirements into user stories and acceptance criteria Support testing, UAT, and solution validation Track risks, issues, and delivery progress The Successful Applicant You are a well-rounded IT Business Analyst / ITSM professional with strong commercial awareness and a passion for improving service delivery.Key Skills Experience: 5+ years' experience in IT Business Analysis, ITSM, or similar roles Strong understanding of IT Service Management (ITIL preferred) Experience with ITSM tools (e.g. ServiceNow or similar) Proven ability in cost modelling, financial analysis, or vendor management Experience with SLA/KPI frameworks and service performance reporting Strong stakeholder engagement and workshop facilitation skills Ability to translate complex requirements into clear documentation What's on Offer Competitive daily rate between AUD 950 and AUD ****.
Opportunity to work with a large organisation in the transport and distribution industry.
Experience working on impactful projects in Brisbane.
Collaborative and supportive work workplace.
Chance to contribute to the optimisation of IT service delivery and performance.
If you are ready to advance your career as an IT Service Performance Commercial Analyst, we encourage you to apply today or reach out to Dev Choudhary on ********** or ******

📌 It Service Performance & Commercial Analyst (Queensland)
🏢 Lounjee
📍 Queensland