Collaborative, supportive, Values driven setting Excellent coffee (and a variety of tea) and fresh fruit Avoid the traffic: we are outside the CBD and close to public transport Location: Sydney CBD - In office 1 day/week Package: Up to $120k base + Super Must have Jira Service Technical Support Engineer The Opportunity: This is an Aussie-founded CaaS business built around answering the phone when businesses can't.
Think virtual reception, live call answering, and appointment scheduling, delivered through a proprietary cloud platform running globally, 24/7.
Over two decades in, they're still growing, still privately owned and still built on real revenue rather than a funding round.
The Role: The Support function here is going through a real shift right now.
The team's just moved onto Jira Service Management, the device fleet is moving onto Intune, and a backlog that's been building for a while is finally getting cleared.
What's needed now is someone who wants to own that, not just work within it.
This isn't a role for an engineer sitting and waiting on tickets.
Customer support talks to clients, raises issues, and hands them over.
From there, it's triage, diagnosis, and either a fix on the spot or a problem handed to engineers already half solved.
Everything runs on AWS.
Once the systems and the logs are familiar, spotting problems before they turn into tickets becomes second nature.
Azure onboarding and offboarding sit with this role end-to-end, including the Intune rollout.




Automating the manual parts of that is encouraged; there's real appetite here for people who build their own tools to cut out the busywork.
What you'll do: Triage incoming tickets through Jira Service Management, working out fast whether something's infrastructure, application, or something you can just fix Own Azure user access, onboarding, offboarding, and the Intune device policy rollout Diagnose front-end issues and investigate back-end errors well enough to hand engineers a clear, documented problem Pick up small bug fixes and configuration changes yourself where you can Look for ways to automate manual IT tasks, using n8n and some Power Automate Join sprint planning and stand-ups so IT work stays aligned with what product is building Sit on the on-call roster (paid allowance plus hourly rate) for occasional first-level response outside business hours What you'll bring: 3 to 5 years in IT support, application support, or systems administration Genuine fluency with Jira Service Management or a comparable ITSM tool.
This one's non-negotiable; you'll be underwater from day one without it Solid experience managing Azure, user access, and device policy through Intune or similar Comfort reading and reasoning through code, ideally some exposure to .
NET and React,



enough to understand what's broken and where, even without writing production code day to day Confidence communicating with both non-technical stakeholders and engineers, you'll be translating between the two constantly A track record of working independently.
It's a small team, not heavily managed, and the person in this seat needs to take ownership without someone checking in Apply now or reach out for more info: What's a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually.
Just double-click and easily create content.
Static and dynamic content editing A rich text element can be used with static or dynamic content.
For static content, just drop it into any page and begin editing.
For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel.
Voila!
How to customize formatting for each rich text Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity.
We encourage Aboriginal Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.

📌 Technical Support Engineer (New South Wales)
🏢 Latitude IT
📍 New South Wales