You're Impact As a CSD Consultant you will take inbound calls from recent and existing customers and offer them a personal lending solution.
You will spend time speaking with customers, asking specific questions and learning about their financial situation in order to identify their lending needs.
A high importance needs to be placed on supporting the customers individual needs, adding value to their experience and maintaining exceptional levels of customer service.
Other key responsibilities include: You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.
You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner.
Organise, action and follow up on own daily work and delegated tasks You will use your excellent knowledge of the Bank's products and services to attend to the customers' identified financial needs and cross sell.




Identify and complete account based maintenance enquiries at customers request Pro-actively identify opportunities to better serve customers by demonstrating a high level of product knowledge gained through participation in ongoing training.
You will have an understanding of our risk environment and understand your role in ensuring you adhere to our obligations.
You will be proactive in raising issues and work collaboratively for a resolve.
What will help you succeed?
Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying how to maximise customer lending needs aligned with responsible lending, and ensuring customers are banking as effectively as possible.
You will also be able to demonstrate: An ability to work in a busy, commercial, competitive and target-driven workplace.
The ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs Able to perform well in an ever changing environment the ability to interact with a wide range of customers and colleagues Ability to work in a fast paced

📌 Csd Consultant (Melbourne)
🏢 Commonwealth Bank
📍 Melbourne