Customer Service Specialist Location: Pyrmont, NSW Salary: $65,000 + Super (some flexibility for exceptional candidates) Hours: Monday-Friday, Full Time WOW Recruitment is looking for a Customer Service Claims Specialist to join our healthcare/not-for-profit client, based full-time in their contemporary Pyrmont office .
This is a unique, people-first role combining customer service, claims administration and client consultation .
You'll be speaking with clients via Zoom and phone , gathering information, assessing eligibility, and supporting them through the early stages of an industrial deafness/hearing-related claims process .
If you've worked in claims, insurance, workers comp, legal admin, or customer service/case management , and you're confident communicating with empathy and clarity—this could be a great step.
Perks Benefits $65,000 + Super (flexibilityfor standout experience) 3 Wellbeing Days per year (after probation) Annual salary reviews Monday–Friday role (no weekends) Modern Pyrmont office Structured onboarding training Career progression and internal development opportunities Supportive,



purpose-driven team culture helping Australians access compensation entitlements What you'll be doing Conducting initial client consultations via Zoom and telephone Assessing eligibility and documenting accurate client details Explaining next steps and guiding clients through the process Managing claims-related admin, forms and documentation Liaising with relevant stakeholders (including hearing service providers) Maintaining accurate records in the CRM/internal systems Assisting with general management of claims/legal-style files What you'll bring Experience in claims / insurance / workers compensation / legal admin OR strong phone-based customer service with high attention to detail Confident and professional communication style (you can build trust quickly) Comfortable running video consultations and handling sensitive conversations with empathy Strong admin skills—accurate, organised, and process-driven Solid computer skills and confidence learning new systems/CRMs A proactive "can-do" approach and ability to manage competing priorities Hearing/health industry exposure is highly regarded but not essential.
Interested?
If you're interested to learn more about this opportunity, APPLY NOW and Louise will be in touch!
#SCR-louise-anderson

📌 Customer Service Specialist (Sydney)
🏢 Wow Recruitment
📍 Sydney