About the Role: An exciting opportunity has become available for an experienced Customer Service Representative to join a leading National Manufacturer based in Athol Park.
This is a true all-rounder position, combining customer service, administration, order processing and problem-solving in a fast-paced manufacturing environment.
This is an initial 6 month temporary opportunity with a solid potential for extension.
Key Responsibilities: Manage inbound customer enquiries via phone, email and occasional walk-ins Process customer orders accurately using SAP Provide customers with updates on order status, delivery timeframes and ETAs Manage customer cases, returns, credits and general service enquiries Liaise with Operations, Production, Logistics and Sales to ensure orders are delivered on time Prepare reports and maintain accurate customer and order data Support general administration and assist across the branch as required Skills Experience:



Previous experience in a Customer Service or Administration role SAP experience is essential Experience using Salesforce and Microsoft Office 365 is highly regarded Strong communication skills with a customer-first approach Excellent organisational skills with the ability to manage multiple priorities High attention to detail and confidence working across multiple systems Experience within manufacturing, FMCG or a similar operational environment will be highly regarded About the Company: Our client is a well-established National Manufacturer with distribution centres located across Australia.
Their Athol Park branch operates as a close-knit team, offering a down to earth and supportive culture.
With strong potential for extension, you'll play a pivotal role within a close-knit team, supporting customers and keeping operations running smoothly.

📌 Customer Service Representative (Victoria)
🏢 Sharp & Carter
📍 Victoria