VSG's Professional Services Team is delivering a major ICT Organisational Uplift project in which we have been directly invited with Defence to build and uplift their ICT systems and support organisational elements
We are seeking NV1, NV2 and TS PV cleared, ITSM/ITIL Professionals to join our award-winning team in delivering Intelligence, Surveillance and Reconnaissance (ISR) capability.
This is a multi-year & multi-million-dollar engagement in which Vertical Scope Group are current incumbents and have been delivering for a number of years.
We are seeking professionals nationally to join and be based in Canberra to augment our existing team working within the environment.
About You:
10+ years in ICT / IT Operations, including large-scale transformation leadership
Strong expertise in ITSM
Experience in establishing and continuously improving contemporary ICT governance in a complex environment
Demonstrated change management leadership
Experience in government environments, ideally within Defence and/or National Intelligence Communities
Active NV1, NV2 or TS PV Security Clearance
Canberra based
Proficient in business intelligence tools, e.g. Power BI and Tableau.
Understanding of ITIL processes and procedures is considered advantageous.
About the Role:
Developing and implementing processes to achieve service level management
Improving IT service availability and user experience
Enabling the continuous improvement of core ITIL Practices including Incident Management, Change Enablement, Service Catalogue, Monitoring & Event and Measurement & Reporting.
Build and sustain relationships with a range of stakeholders.




Work collaboratively with stakeholders to identify their needs, reach agreement on the business objectives and gain commitment to achieving results.
Why Join Vertical Scope Group:
As a 100% Australian-owned and operated consultancy with highest level government defence membership, we've built a reputation as a trusted partner delivering impactful ICT and Cyber solutions to the nation's most critical programs.
Vertical Scope Group is an award-winning, security-cleared ICT and Cyber specialist with over a decade of experience delivering end-to-end consulting, qualified services, and recruitment solutions to the Commonwealth and industry.
**** Australian Owned Business of the Year
**** RCSA Excellence in Diversity, Equity, Inclusion & Belonging
**** RCSA Excellence in Client Services
**** RCSA Excellence in Social Purpose
We're proud to support multiple frameworks, including:
ICT Provider Arrangement (ICTPA)
Defence Science & Technology Group (DSTG)
NSW TAS SCN****
BuyICT and People Panel 1&2 (APS1 - SES Band 3, and Board Placements)
Our work helps shape and sustain the sovereign workforce that underpins Australia's security, capability, and competitiveness.
Diversity & Inclusion
We proudly welcome applications from:
Aboriginal and Torres Strait Islander peoples
People from culturally and linguistically diverse backgrounds
People with disabilities
At VSG, we believe diversity strengthens capability - and that our people are our greatest asset.
Vertical Scope Group values diversity and encourages applications from veterans, Aboriginal and Torres Strait Islander peoples, and individuals from culturally and linguistically diverse backgrounds.
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📌 Itsm/Itil Professional (Canberra)
🏢 Vertical Scope Group
📍 Canberra