The Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.
Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an "expert" product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.
Responsibilities
Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
Conduct individual and group training, product demonstrations and workshops as required
Implement and control change management requests from client
Deliver successful application implementation phases
Be a Subject Matter Expert (SME) for TrakCare implementations
If required, work with customers to identify potential changes within the parameters of the product
Other duties may be directed by the Company from time to time.




Experience and Qualifications
Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
Clinical (Nursing, eMeds) or Patient Administration Systems (PAS) preferred
Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
General aptitude for solving problems and using technology to improve processes
Understanding and experience in implementation of product solutions
A solid grasp of computer systems, software development and deployment methodology and computer networking
An ability to handle multiple tasks simultaneously and within tight time constraints
Proven ability to think laterally and come up with cutting-edge solutions for software product implementations
The ability to make independent recommendations for successful software product implementations
Proven ability to work through problems with different customer groups achieving positive outcomes
The ability to spend up to 50% of time travelling and working from customer sites and other InterSystems offices
Education and Training
Health Information or Clinical University Degree
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📌 Application Specialist Melbourne; Sydney
🏢 Intersystems
📍 Melbourne