Executive Assistant/Trainee Strata Manager

Signature Strata is seeking a proactive and highly organised Executive Assistant to support our Executive Strata Team in delivering quality services to our stakeholders, including Owners Corporations, committees, clients and service providers.

Working within a small team environment, you will provide excellent client service, administrative support and day-to-day assistance across a busy strata portfolio. This role suits someone who communicates clearly, shows initiative, anticipates where support is needed and is comfortable managing multiple priorities.

Key responsibilities

- Answer phone calls, take messages and assist clients with straightforward enquiries where appropriate.
- Prepare and distribute correspondence, mailouts and email communications to clients and stakeholders.
- Provide administrative support to Executive Strata Managers across daily portfolio functions.
- Assist with word processing, including reports, papers, letters and general office correspondence.
- Support communication between Strata Managers, committees, clients and service providers.
- Arrange appointments, assist with meetings, complete filing, copying, mail and general clerical tasks.
- Assist with office projects, research, presentations and report writing from time to time.
- Provide practical support and sound advice to clients, escalating matters where required.
- Attend client meetings and work closely with committees to support effective portfolio administration.
- Assist with financial administration, including interpreting financial data, budget review and preparation.
- Draft clear, concise and professional correspondence on a regular basis.
- Attend some evening meetings as required.
- Comply with all office policies, procedures and legal requirements.

About you

You will be a capable administrator with strong customer service skills,



a skilled phone manner and the ability to build positive working relationships with a wide range of stakeholders. You will enjoy working in a busy, service-focused environment and take pride in accurate, timely and well-presented work.

Skills and experience

- Approximately 2-5 years’ clerical or office administration experience, ideally within a service-based business.
- Proven customer service experience, including issue resolution and client support.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to prioritise, plan and meet deadlines.
- High attention to detail and accuracy across documents, communications and administrative tasks.
- Resilience, initiative and a proactive approach to problem solving.
- Sound business acumen and an understanding of how professional conduct impacts organisational reputation.
- Good working knowledge of Microsoft Word and Excel, with the ability to learn internal software systems.
- Integrity, respect and a flexible team-focused approach.

What success looks like

- Timely responses to email, phone, fax and letter enquiries within expected service timeframes.
- Accurate and efficient completion of administrative tasks, including key authorities and security pass requests.
- Completion of tasks assigned by Strata Managers by the prescribed deadline.
- Weekly filing and records maintenance completed consistently.
- Strong working relationships with clients, committees, colleagues and service providers.
- Effective management of issues, conflict and competing priorities with minimal disruption.

This is an opportunity to join a professional, service-focused strata team where your organisational skills, client service mindset and attention to detail will make a genuine impact. You will work closely with experienced strata professionals and support a diverse portfolio of stakeholders in a varied and rewarding administrative role.

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📌 Executive Assistant/Trainee Strata Manager (Canberra)
🏢 Signature Strata
📍 Canberra