Your missionTechnical Capability: Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipmentSupport Methods: Telephone, Email and Remote Troubleshooting support to our customers.
Remote Configuration of phone and network devicesRemote Repairs: Repair and maintenance of phone and network devicesContractor Management: Working with and scheduling external contractors and service providersLogistics: Organisation of the logistics of new or defective phone or network componentsService Management: ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflowsCustom In House Software: Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits.International Cooperation: Frequent interaction with Telio Group's international teamsYour profileSoftware or IT industry experience: Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with professional experience in the field of phones, cabling or IT.Network Technology: Desirably,



initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc)Office: Knowledge of common Microsoft Office applicationsAgile or fast‐paced environments: Experience working in agile development environments where software evolves frequently and training must adapt quickly.Security: The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams.Personality: Willingness to travel and assemble/repair devices at times.
High willingness to learn, a self‐reliant way of working.
Effective work organisation and time management.
Customer‐oriented work and professional appearance.Location: Perth, AustraliaWhy us?
Qualified challenges, inspiring, diverse tasksLearning path on current technologiesMulticultural environmentFlexible working hours and home office daysRelaxed atmosphere, steady, supportive international team
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📌 Service Desk Engineer Perth
🏢 Telio Management
📍 Perth