About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:
Welcoming residents, visitors and families, creating a positive and inviting atmosphere
Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
Scheduling appointments for residents to see medical specialists, therapists or other service providers as needed
Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents.

This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.
Registering and monitoring visitors,



ensuring security and safety protocols are followed
Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience
Sound administrative skills with the ability to support rostering and team member allocations
Experience using employee scheduling software such as Humanforce or Time Target (desirable)
Adaptable, passionate and willing to learn
Team-oriented approach
Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10, team members.

Our focus is easy — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Required Skill Profession

Secretaries And Administrative Assistants

📌 Administration Helensvale
🏢 Arcare Aged Care
📍 Helensvale