Help Desk & IT Support (Information & Communication Technology)

Full time

85000.00 to 95000.00 p.a. + Super

Deployment

Permanent role, based in Melbourne

Offering Salary 95k + super

Opportunity to work with an established Organization close to train station

About the Role

The IT Deployment Technician is a hands-on technical role responsible for the end-to-end deployment and configuration of hardware and software solutions for the company's customers, ensuring every installation is completed accurately, on time, and to a high standard.

Responsibilities

- Works across customer onboarding, store rollouts, changeovers, and hardware refreshes, operating as a key point of contact for customers during deployment activities.
- Collaborate closely with Key Account Managers, the Sales team, Back to Base, and IT Infrastructure to ensure seamless delivery and customer satisfaction.
- Coordinating hardware orders, delivery tracking, and supplier follow-ups
- Scheduling and managing 3rd-party in office technicians
- Providing remote guidance to techs and ensuring checklists are completed
- Completing remote installation and migration tasks and confirming client sign-off
- Updating and closing tickets with clear, accurate notes
- Supporting end users during device upgrades and troubleshooting post-deployment issues
- Serve as an escalation point regarding customer hardware and infrastructure. Working closely with the support team to resolve issues in a timely manner
- On-time delivery of deployments, projects, and store rollouts
- Customer satisfaction scores (CSAT) from post-deployment surveys

Skills & Experience

- Strong background in desktop support, field services, or deployment work




- Solid experience with Windows 10/11 environments
- Hands-on experience with device builds, imaging, MDT, answer files or similar deployment tools
- Confident troubleshooting skills with excellent attention to detail
- Strong communication and customer service skills
- Ability to work independently, follow procedures, and manage time across multiple tasks
- Strong background in desktop support, field services, or deployment work
- Basic networking knowledge (Wi-Fi, switching, TCP/IP fundamentals)
- Knowledge of Datto & Knox
- MSP/Support experience or familiarity with PSA/RMM tools (Datto RMM, ConnectWise, etc.)
- Experience coordinating contractors or on-site technicians, Vendor management
- Crowd Strike Anti-Virus Software
- Remote Access Solutions to Team Viewer, Logmein
- Autotask (Connect Wise, ZenDesk)
- Working across managing: Timesheets, billing, raising POS
- Understanding of procurement workflows, hardware lifecycle management, or vendor liaison

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

#J-18808-Ljbffr

📌 IT Deployment Technician (Melbourne)
🏢 Salt
📍 Melbourne