Exciting opportunity to lead the technical support function for an established mining ICT Integrator managing the critical Communications team, support remote ICT, RF & Critical systems.

Fantastic opportunity to define strategy and standards, and ensures consistent service delivery, and customer service for clients and team branches across Australia.

What’s on Offer: This leadership position offers the opportunity to shape technical capability, standards and performance across the South Australian technical support function. You will lead and uplift operational consistency, and influence the future of mission‑critical communications support.

- Senior leadership remit across multi‑site technical support operations
- Chance to set standards, governance rhythms and operating models
- Influence over workforce planning, capability development and succession pipelines
- Direct impact on safety, quality, turnaround time and cost‑efficiency outcomes
- Close collaboration with operations, service delivery, supply chain and OEM partners
- National travel to workshops, customer sites, vendors and OEMs

The Role: You will drive consistency, uplift capability and ensure safe, high‑quality repair and diagnostic services that meet customer, contractual and organisational expectations.

- Own and articulate the national strategy, operating model and governance rhythm




- Lead Regional Technical Support Supervisors and build a unified national culture
- Drive national change initiatives across processes, systems, tools and safety
- Build national workforce plans covering skills, capacity, succession and training
- Define and enforce national standards for diagnostics, repairs, testing and documentation
- Optimise work intake, triage, scheduling and utilisation to meet SLAs
- Partner with service delivery teams to meet contract and customer obligations
- Lead compliance, incident management, root‑cause analysis and risk mitigation

About You You are a highly experienced technical leader and a proven track record leading
technical support environments. You bring strong team management capability, excellent stakeholder engagement skills and a commitment to safety, quality and continuous improvement.

- 5+years’ leadership of multi‑site, technical services teams
- Experience & understanding of mining and industrial clients/sites
- Experience working across multiple equipment brands and technologies
- Strong stakeholder engagement, communication and influence skills
- Excellent analytical, diagnostic and problem‑solving capability
- Experienced in ICT or RF communication technology would be valuable
- Defence industry experience would be highly regarded

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📌 Technical Support Manager (Adelaide)
🏢 @
📍 Adelaide