Holiday Accommodation Operations Manager

Holiday Accommodation Operations Manager – Belle Property Escapes

Belle Property Escapes Cairns manages over 100 premium holiday properties across Cairns, Palm Cove and the Northern Beaches.

We are looking for someone who genuinely enjoys fast-moving operations – someone who can quickly work out what needs attention, make decisions, keep multiple things moving and follow issues through until they are resolved.

On any given morning you may be coordinating cleaners and quality-control staff, troubleshooting maintenance, organising contractors, responding to guest issues and making decisions on behalf of owners – often all at once.

You need to be calm under pressure, but you also need pace. You should be practical, organised, comfortable giving clear direction and able to change course quickly when something unexpected happens.

You may come from hospitality, tourism, accommodation, events, operations or property. Direct property experience is helpful but not essential.

There is also an important owner-facing side to the role. You will build strong relationships with owners and communicate confidently about their properties, maintenance and decisions.

This is a seven-day holiday accommodation business. The roster for this role is Thursday to Monday, with responsibility for weekend operations and some after-hours support for urgent guest or property matters.

If you like variety, solving problems and getting a surprising amount done in a busy day, you will probably love this role.

What we offer:

- Real autonomy, trust and ownership in your day-to-day work.
- A beautiful portfolio of premium homes and apartments across Cairns, Palm Cove and the Northern Beaches.
- The opportunity to build strong owner relationships and see the impact of your work.
- A close-knit team where decisions are made quickly and your contribution is noticed.
- Support from experienced leaders who will back you, guide you and give you room to grow.




- A growing department where you can help shape how things are done.

What you’ll be doing:

- Coordinating the day-to-day operation across a busy portfolio of holiday properties.
- Prioritising issues quickly and making sure the right people are in the right place at the right time.
- Coordinating cleaners and directing quality control staff to ensure properties are guest-ready.
- Troubleshooting maintenance issues and coordinating trades, repairs, quotes and approvals.
- Responding to unexpected property or guest issues and deciding what needs to happen next.
- Acting as a key point of contact for owners regarding property care, maintenance and presentation.
- Providing clear, timely and professional owner updates.
- Following issues through from start to finish and making sure nothing gets lost.
- Keeping property notes, owner preferences and maintenance records up to date.
- Supporting recent property onboarding and helping improve systems and workflows as the department grows.

What we’re looking for:

- Thrives in a fast-moving, reactive work environment.
- Strong organisation and the ability to juggle multiple priorities at once.
- Practical problem-solving, sound judgement and confidence making decisions.
- A natural sense of urgency while remaining calm under pressure.
- Confidence giving clear direction to staff, cleaners, trades and contractors.
- Warm, clear and professional communication with owners and guests.
- Reliable follow-through — you like getting things completely resolved.
- High attention to detail and presentation standards.
- Comfortable using systems, apps and technology.
- Adaptable when plans change, sometimes several times in the same day.
- Experience in hospitality, tourism, accommodation, events, operations, property or another busy service environment.
- Willingness to work the Thursday–Monday roster and take responsibility for weekend operations and urgent after-hours matters.
- Current driver’s licence.

Renae Slatyer
Co-Principal | Belle Property Cairns

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📌 Holiday Accommodation Operations Manager (Cairns North)
🏢 Belle Property Australia
📍 Cairns North