Level 2 Technical Support Specialist required

Your new companyA leading beverages company with powerhouse brands headquartered in Sydney, Australia, and founded in New Zealand. From iconic classic and craft beers to innovative ready-to-drink offerings, exceptional spirits, remarkable wines and more.
Your new role
Bridging on-site needs with client’s offshore Service Desk, Command Centre, and Level 2/3 support teams by providing local and remote support, in-depth site-specific knowledge, and ‘hands and feet’ capability.
Key Responsibilities

- Provide Level 2 in office and remote technical support for end-user devices, SOE applications, and infrastructure across Lion’s production, Supply Chain, and corporate office environments.
- Act as the escalation point for site-specific incidents from Lion’s Service Desk and Command Centre, resolving issues to restore productivity quickly and effectively.
- Deliver hands-on technical support at key Lion sites, including hardware troubleshooting, AV and Hybrid meeting room technology support, network troubleshooting, and device deployments.
- Participate in the TSS after-hours support roster to ensure business-critical support coverage outside standard operating hours.
- Perform tasks requiring local presence ("hands and feet") as directed by support teams, including device replacements, server reboots, and physical troubleshooting and checks.
- Support the delivery of IT and OT technology projects, including device refreshes, site relocations, digital signage, meeting room AV upgrades,



under direction from project or senior team members.

What you'll need to succeed
Required:Technical Proficiency

- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Windows 10/11, Active Directory
- Basic networking (TCP/IP, DNS, DHCP), Wi-Fi troubleshooting, and cabling/cable management.
- Familiarity with ITSM tools (ServiceNow preferred) and ITIL-based processes
- Support and troubleshooting of AV and hybrid meeting room systems
- Device provisioning, lifecycle support, and IT asset management

Desirable

- 4 years in a Level 2 or technical support role, preferably in FMCG, manufacturing, or field services
- Hands-on support of end-user devices, troubleshooting hardware/software, and managing infrastructure in time-sensitive environments
- Experience with IT deployments, AV upgrades, and rollout projects

What you'll get in return

- Providing technical support on a large scale.
- We connect individuals with quality training and skills development, opening doors to new opportunities and economic participation.
- A career with the department means making a real difference – join us in building a skilled, adaptable, and vibrant workforce for Queensland.

What you need to do nowIf you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Tejasva Awasthi - +61 (07) 3243 3***/ ***************@hays.com.au)If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Technical Support Specialist (Brisbane)
🏢 Hays Recruitment
📍 Brisbane