Join one of Australia and New Zealand’s largest retail groups – Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes – we’re shaping the future of retail.

Jira Service Management SME

The Jira Service Management SME is responsible for the administration, configuration, and optimisation of the Jira Service Management (JSM) platform for Accent Group. The role bridges IT operations, development, and business units to ensure service workflows are productive, ITIL‑aligned, and deliver strong user experience and reporting.

Must‑have experience: 2–5 years with Atlassian tools, especially JSM, in a fast‑paced, focused‑self‑service environment.

- Primary administrator and functional owner of Jira Service Management.
- Configure and maintain project workflows, automation rules, SLAs, forms, queues, and request types.
- Collaborate with Service Desk, Infrastructure, DevOps and business teams to understand requirements and implement improvements in JSM.
- Lead continuous improvement initiatives for service delivery using the Atlassian toolset.
- Integrate JSM with Confluence, Microsoft Teams, Intune, CMDB, and identity management systems.
- Manage user permissions and group access in line with security policies.
- Support the development of ITSM reporting dashboards and analytics.
- Ensure JSM configurations are aligned with ITIL practices and governance standards.
- Participate in platform upgrades, testing, and release validation activities.
- Provide training and documentation for JSM users and administrators.

Key Qualifications

- Mandated 2–5 years hands‑on experience with Jira Service Management (Cloud or Data Centre).
- Strong knowledge of ITSM processes – incident, request, change, and problem management.
- Experience designing and implementing complex JSM workflows and automations.
- Familiarity with JQL and form‑based reporting.
- Proven ability to work with technical and non‑technical stakeholders.
- Exposure to Agile and DevOps practices.
- Excellent documentation and communication skills.
- Self‑motivated, team‑player, approachable, and good collaboration skills.
- Retail experience is beneficial.

Why Join Accent Group?

- Dynamic, growing company with world‑class global brands.
- Significant impact on our technology team.
- Team-oriented, supportive environment.
- Competitive salary and benefits.

Accent Group Limited is committed to creating an inclusive workplace that values diversity and inclusion across age, gender, identity, race, sexual orientation, ethnicity, and ability. We celebrate obligations to Mandate mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand 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At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

#J-18808-Ljbffr

📌 Jira Service Management SME (City of Yarra)
🏢 ACCENT GROUP
📍 City of Yarra