Customer Service Insurance Call Centre

- Located in Parramatta CBD - excellent access to train station and public transport
- $65,237 pa + super + up to 18% shift loading.
- Full time, permanent opportunities
- Begin a career in a stable industry where you are making a difference to Australians!
- Ongoing training and development

ABOUT THE COMPANY

Our client is Australia's largest not for profit private health insurance provider. With countless years in Australia, they continue to deliver more benefits to their members and have members at their forefront making health care understandable, affordable, high quality and customer centric.

ABOUT THE ROLE

This is a full-time opportunity to be the friendly, first point of contact for their valued members. Your genuine passion for people, coupled with your problem-solving skills, will ensure their members' health benefits are at the forefront of every decision. We value skills gained in any customer-facing setting (retail, hospitality, administration, banking, etc.)

Roster: Rotating roster between Monday to Friday 8AM - 8PM & Saturday 9AM - 1 PM (guaranteed 18% shift loading applied)

YOUR SKILLS & EXPERIENCE

- Transferable Customer Service Skills: A demonstrated history of providing excellent service in any customer-facing role ideally within contact centre environment (e.g., retail, hospitality, administrative, healthcare, etc.)




- Strong Communication Skills: The ability to communicate clearly and empathetically, both verbally and in writing, with people from diverse backgrounds.
- A Proactive and Adaptable Mindset: The ability to solve problems thoughtfully and remain calm and effective in a fast-paced environment.
- Genuine Empathy and Customer Focus: A sincere desire to help others and make a positive difference in their day.

BENEFITS AND REWARDS

- $65,237 + super + guaranteed 18% shift loading added on top.

- Flexibility with a hybrid work-from-home structure.

- Comprehensive Training & Structured Development to support long-term career growth, regardless of your starting age or background.

- Discounts across all products.

- A dynamic, vibrant, and inclusive team that celebrates all wins together.

- Reward & Recognition Programs and clear long-term career prospects.

- Access to an Employee Assistance Program (EAP) for health and wellbeing support.

If this sounds like you, hit apply now or please email ••••@randstad.com.au with your updated CV.
NB. Must be Aust Citizen or P.R.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Customer Service Insurance Call Centre (Parramatta)
🏢 Randstad - Banking & Financial Services
📍 Parramatta