Join a Team That Protects What Matters

ARA Fire is a leading provider of fire protection and life safety solutions across Australia. We are seeking a highly organised and customer-focused Administration Assistant to support our service operations and help deliver outstanding service to our clients.

This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and thrives on keeping systems, schedules, and administrative processes running efficiently.

About the Role

You will play a key role in supporting our service team by coordinating administrative activities, processing work orders, assisting with invoicing, maintaining customer records, and providing exceptional customer service.

Key Responsibilities

- Answer and manage customer enquiries via phone and email.

- Schedule service appointments and support technician coordination.

- Enter and maintain job information within company systems.

- Process completed service jobs for invoicing.

- Perform invoice quality checks and ensure customer requirements are met.

- Maintain accurate customer, property, and service records.

- Generate reports and assist with administrative documentation.

- Support supervisors and technicians with administrative requirements.

- Manage filing, correspondence,



and office administration tasks.

- Assist with continuous improvement initiatives and operational support.

What We're Looking For

- Previous experience in an administration, customer service, or office support role.

- Strong organisational and time-management skills.

- Excellent verbal and written communication skills.

- High level of accuracy and attention to detail.

- Strong Microsoft Office skills, particularly Outlook, Word and Excel.

- Ability to manage multiple priorities in a busy environment.

- A proactive attitude and willingness to support the wider team.

- Experience within a service, trades, construction, facilities, or fire protection environment is highly regarded.

Why Join ARA Fire?

- Join a respected Australian-owned organisation.

- Supportive and collaborative team environment.

- Opportunities for career development and career growth.

- Diverse and varied role where no two days are the same.

- Be part of a business focused on safety, service excellence, and innovation.

Apply Now

If you're a motivated administration professional looking to join a growing industry leader, we'd love to hear from you.

Apply today and become part of the ARA Fire team.

📌 Administration Assistant (Airport West)
🏢 ARA FIRE PROTECTION SERVICES
📍 Airport West