Key Responsibilities
The successful candidate will be responsible for supervising the day-to-day operations of the retail store, ensuring excellent customer service, efficient staff management, and compliance with company standards. Duties include:

- Delivering prompt and high-quality service to customers

- Handling customer inquiries and resolving complaints professionally

- Planning and preparing staff work schedules and assigning duties

- Recruiting, training, evaluating, promoting, and, where necessary, dismissing staff

- Providing guidance to staff on handling complex sales and customer service situations

- Assessing returned goods and determining appropriate actions

- Monitoring inventory levels and placing orders for recent stock as required

- Ensuring accurate pricing and effective product display across the store

- Enforcing safety, security, and compliance procedures

- Supporting merchandising and promotional activities

- Monitoring sales performance and implementing strategies to improve results

Ensuring adherence to company policies and relevant retail legislation

📌 Retail Supervisor (Cairns)
🏢 The Trustee for Mandem Wise Unit Trust
📍 Cairns