About Geocon

GEOCON is Canberra's powerhouse integrated property enterprise with capabilities across development, construction, hospitality management and investment.

Our hallmark is architecturally stunning buildings that deliver a new standard of contemporary living. We set the benchmark for high-rise residential and hotel accommodation in Canberra, and continue to grow, innovate and diversify.

About the Role

We are looking for a hands-on and customer-focused IT Support Officer to join our Technology team.

Reporting to the Head of Technology/ Senior IT Support Officer, you will provide day-to-day IT support across the GEOCON Group, supporting our corporate offices, construction sites and hotel properties. You will be responsible for resolving technical issues, managing service requests, supporting users with hardware and software, and ensuring our IT systems continue to operate effectively.

This is a varied role suited to someone who enjoys troubleshooting, helping people and working across different environments. You will work with both technical and non-technical users and will need to be comfortable managing competing priorities in a fast-paced organisation.

Key Responsibilities

- Provide proactive incident resolution and service request management for applications, software, hardware and network systems, including user administration.

- Ensure incidents and service requests are appropriately prioritised, managed and resolved within agreed timeframes.

- Accurately record and maintain incident and service request information in our Service Desk Management Software, Zendesk.

- Provide technical support to users across Microsoft Windows, Microsoft Office 365 and other business applications.

- Facilitate the acquisition,



configuration and installation of hardware and software for staff.

- Update and maintain the organisation's IT asset records, including hardware, software and associated equipment.

- Undertake monitoring and proactive maintenance of software, hardware and network systems.

- Provide support for user accounts, access, permissions and other administration within an Active Directory environment.

- Troubleshoot local network issues and provide support for remote office connectivity, including VPN-related issues.

- Provide first-level support for virtualised server environments, remote desktop tools, firewalls, VPN and endpoint antivirus solutions.

- Assist with data backup and recovery processes as required.

- Visit construction sites and hotel properties to resolve ICT incidents and identify and review ongoing technology needs.

- Liaise with technology vendors and service providers when required to resolve technical issues.

- Maintain a high level of customer service and provide transparent, professional communication to both technical and non-technical colleagues at all levels of the organisation.

- Work collaboratively with the Technology team and demonstrate flexibility in responding to changing business and technology requirements.

- Undertake other duties as required from time to time that are consistent with the nature and level of the position.





Skills Required

- Relevant tertiary qualification or industry certification in Information Technology, Computer Science or a related discipline.

- Previous experience working in an IT Support or Service Desk role.

- Demonstrated experience supporting Microsoft Windows operating systems.

- Excellent analytical and problem-solving skills, with the ability to effectively identify and resolve ICT-related issues.

- Strong customer service skills and a genuine willingness to assist users.

- Excellent written and verbal communication skills, with the ability to communicate technical information clearly to both technical and non-technical users.

- Basic knowledge of firewalls, VPN and endpoint antivirus products.

- Basic knowledge of data backup and recovery procedures.

- Strong organisational skills and attention to detail, particularly when managing service requests, incidents and IT assets.

- Ability to manage competing priorities and work effectively in a fast-paced environment.

- Flexible approach and a strong willingness to work collaboratively as part of a team.

- Ability and willingness to travel between GEOCON offices, construction sites and hotel properties as required.

Benefits

- Be part of a well-established, growing organisation with a genuinely diverse portfolio.

- Variety in your day-to-day — no two sites (or problems) are quite the same.

- Work closely with the Head of Technology in a role with real ownership and visibility.

- A supportive team environment where your input on IT operations is valued.

If you are interested in this opportunity, please click “APPLY NOW” and submit your resume with a cover letter.

📌 IT Support Officer (Braddon)
🏢 Geocon
📍 Braddon