Why Join Us?
$15,900 tax-free salary packaging benefits
Fitness Passport membership for you and your family
Employee Assistance Program (EAP) for health and wellbeing support
Opportunity to influence practice across residential and outreach programs
Rewarding leadership role focused on improving the lives of children, young people and families
About the Opportunity
As Practice Lead – Child & Family Care, you will provide strategic practice leadership across residential and outreach programs, ensuring services are child-centred, trauma-informed, evidence-based, and aligned with legislative and quality standards.
Working closely with leaders and frontline teams, you will guide complex case management, drive continuous improvement initiatives, strengthen workforce capability, and champion the voices of children and young people in everything we do.
This is an exciting opportunity for a skilled practitioner and leader to make a genuine impact by enhancing service quality, supporting teams to excel, and delivering positive outcomes for vulnerable children and families.
Key responsibilities include but are not limited to:
Providing practice leadership across Child and Youth residential and outreach services, ensuring the delivery of consistent, high-quality, child-centred and trauma-informed care
Supporting complex case management and practice decision-making by providing expert guidance, consultation, and oversight to leaders and frontline teams
Maintaining oversight of service delivery to ensure quality, consistency, responsiveness, and the achievement of positive outcomes for children and young people
Promoting a culture of accountability, child safety, continuous learning, and professional excellence, fostering reflective practice and evidence-based approaches across all programs
Ensuring compliance with relevant legislation, standards, funding requirements, organisational policies, and child protection frameworks, maintaining strong governance and professional accountability
Leading quality assurance, practice review, and incident management processes, ensuring effective risk identification, timely responses, corrective actions, and continuous service improvement
Monitoring service performance and analyse data, trends, feedback,



and outcomes to inform decision-making and drive improvements in practice, quality, and service effectiveness
Leading the development and implementation of best-practice systems, frameworks, and improvement initiatives that strengthen service delivery and organisational capability
Providing supervision, coaching, mentoring, and capability development to frontline teams, supporting workforce growth, performance, engagement, and a high-performance culture
Building and maintaining effective stakeholder relationships and advocate for best-practice outcomes, acting as a senior escalation point for complex matters and ensuring the voices of children and young people inform service delivery and sector improvement
About you
To be considered for this rewarding role you will have:
Strong knowledge of child protection legislation, standards, and contemporary practice frameworks
Experience providing practice leadership, coaching, supervision, and workforce development
Sound understanding of trauma-informed, strengths-based, and child-centred approaches
Demonstrated experience in child protection, residential care, youth services, family support, or a related field
Strong stakeholder engagement, communication, and relationship management skills
Ability to lead complex practice discussions and support quality outcomes for young people
Highly developed person-centred communication skills
Excellent communication skills, both verbal and written
Demonstrated high level of attention to detail with a consistent approach
Demonstrated ability to prioritise conflicting priorities as required
Ability to work under minimal supervision with the capacity to exercise initiative in the application of work processes and procedures and establish objectives and outcomes
High level organisational and administrative skills




Proven ability to think critically and approach challenges with innovation
Role requirements
Tertiary qualifications in a relevant field (Child & Family Studies/Community Services etc)
Occasional out of hours work may be required from time to time
Travel to selectability sites may be required
Current open/P1 "C" Class Queensland driver's licence
Child Safety & Personal History Screening check
Positive notice working with children (blue card)
NDIS workers screening Clearance
NDIS Worker Orientation Module "Quality, Safety & You" completion certificate
Current nationally recognised first aid and CPR certificates (or ability to obtain within first month of employment)
About the offer
The Practice Lead – Child & Family Care is a Fulltime position based in Townsville.
We offer a range of benefits including:
Salary of $115,332 - $125,226 + super
Up to $15,900 FBT salary packaging benefits
Access to fitness passport
Flexible working arrangements
Career pathways and opportunities for development
Employee assistance program offering confidential counselling support for employees
Applying
If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.
If you would like more information, please contact selectability's HR Business Partner Josh Cannon on 04•• ••• 169 or by email ******
About us
selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.
This role works directly with young people and requires the employee to actively demonstrate child secure, trauma-informed and culturally safe practice through daily interactions, decision-making, supervision, and documentation.
The successful applicant must demonstrate a commitment to child safe values and immediately report any concerns regarding harm, unsafe practice, abuse, and neglect.
If you would like to know more, please visit our website.

📌 Practice Lead - Child And Family Care (Townsville)
🏢 selectability
📍 Townsville