Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration
We're Hiring: Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration
At Essential Data & Voice (EDV), we're making significant investments in our Genesys, AI and Customer Experience practice as part of our FY27 growth strategy.
We're looking for an experienced Senior Solution Architect who wants to help shape the future of Customer Experience across Australia.
This isn't a traditional contact centre architecture role.
We're looking for someone who can help customers transform how they engage with customers and employees through:
Experience Orchestration
AI & Automation
Customer Journey Design
You'll work alongside our sales, delivery and leadership teams to design innovative solutions, influence customer strategy,



and help organisations unlock measurable business outcomes through contemporary CX technologies.
Why EDV?
Strategic Genesys Cloud partner
Significant investment in AI and Customer Experience transformation
Opportunity to influence customer strategy, not just technology decisions
Work directly with enterprise and mid-market customers across Australia
Help build one of Australia's leading Experience Orchestration and AI practices
If you're passionate about Genesys Cloud, AI, customer experience transformation and helping customers solve complex business challenges, we'd love to hear from you.
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📌 Senior Solution Architect – Genesys Cloud, Ai & Experience Orchestration (Sydney)
🏢 Essential Data + Voice
📍 Sydney