Availability: September **** – January ****, with hours to vary week to week
Location: YCL Studio, Burleigh Heads
Applications close: Thursday August 13th
This role is ideal for someone who enjoys hands-on work and takes real pride in getting the details right.
From the moment a customer places an order to the moment they receive (and wear) their piece, you'll be part of making it happen.
If you're curious about how a growing Australian ecommerce brand really runs behind the scenes, this is your foot in the door.
About the Role: Working in-house from our Burleigh Heads studio, you will:
Pick, pack and dispatch online orders with precision and care
Process orders for shipment (Shopify & StarShipit)
Respond to customer enquiries across email and social DMs, always in line with our brand tone
Gift-wrap, quality-check and prepare every order to our signature standard
Support general studio operations through our busiest season
What Success Looks Like:
Orders dispatched accurately and on time
Customer enquiries handled promptly, warmly and in line with brand tone
Happy, well-supported customers
A well-organised, efficient studio environment
A calm, proactive presence within the team through peak
About You:
Reliable,



consistent and genuinely enthusiastic
Exceptionally detail-focused, and you take pride in your work
A warm, clear communicator, especially in writing
Happy on your feet in a quick-paced environment
A collaborative team player who's ready to pitch in
Available across the peak period, including the Black Friday weekend and the lead-up to Christmas
Why Join Us?
Team Culture: Purpose-led, people-first and grounded in kindness.
Real Experience: A genuine behind-the-scenes look at how a growing ecommerce brand operates, with hands-on mentoring from the team.
Perks & Benefits: Generous product allowance (yes, free jewellery), staff discounts, and flexible shifts that can work around study.
Direct Connection: Work closely with our team and gain exposure to every part of the business.
"With a strong desire to move into a Head Office role after finishing my degree, stepping into a role at YCL was the perfect transition... with just 11 of us, you gain exposure to every part of the business, which is ideal for someone fresh out of study still finding their path." — Brianna, Customer Service & Warehouse Coordinator

📌 Peak Season Casual — Fulfilment & Customer Care (Gold Coast)
🏢 Ycl Jewels
📍 Gold Coast