About us: Our Vision: Your body, Your choice, Your futureWe are Australia's leading, specialised, non-profit advocate and provider of abortion and contraception services.
We are a significant provider of clinical and support services across Australia.
We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.We work to give people reproductive choices.MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support.
Our Virtual Health Office operates Monday to Friday, 8am to 5pm, delivering Medical Termination of Pregnancy services through our Abortion by Telehealth pathway, along with Vasectomy services and Aftercare Support.Position title: Telehealth Administrative Assistant Location: MSI Australia Virtual Health Office, Gold CoastReports to:



Nurse Unit ManagerHours per week: ********* (4-5 days)Duration: 6 month maternity coverRequired days: Monday, Thursday & Friday
The role:
As a Telehealth Administrative Assistant, you'll be a qualified, empathetic and human point of contact for clients accessing our virtual health services.
Reporting to the Nurse Unit Manager, you'll ensure clients are entered onto our administration system, assessed for eligibility against government benefits and private health insurance, invoiced correctly, and provided with the right documentation to enable claiming.
You'll help clients navigate their journey with accuracy and care, collecting demographic and account details while upholding the highest standards of medical record integrity, data quality and client confidentiality.
As the first point of contact for our clients, you'll bring excellent customer service, strong communication and interpersonal skills, sharp attention to detail, and confidence working across digital systems.

📌 Telehealth Administrative Assistant (6 Month Maternity Cover) (Gold Coast)
🏢 MSI Australia
📍 Gold Coast