About the Market Operations Branch
The Market Operations Branch plays a central role in shaping a safe, diverse, and high-quality NDIS provider market.
It consists of three core teams:
Provider Registrations
Audit and Monitoring
Worker Screening and Market Coordination
These teams work together to register providers, assess and monitor auditors, and lead NDIS worker screening nationally.
Please specify in your Statement of Claims, which role(s) you would be interested in.
Provider Registration
The Provider Registration team performs a wide range of activities designed to develop a diverse, vibrant and high-quality NDIS market supporting NDIS participants.
The team manages the registration process that incorporates the NDIS Practice Standards and suitability assessments and administers the national audit scheme.
Further, the team provides education, guidance, and best practice information to NDIS providers to support compliance with registration requirements.
Audit and Monitoring
The Audit and Monitoring teams supports the delivery of the NDIS Commission Approved Quality Auditor Program.
The team ensures high-quality audit services that provide robust assessments of NDIS providers, conformity with the NDIS practice Standards and provider compliance with their registration related obligations.
Worker Screening and Market Coordination
The Worker Screening & Market Coordination team is responsible for delivering high-quality support for participants and providers through national operational leadership of NDIS worker screening, data custodianship of the NDIS worker screening database, facilitating the use of worker screening information to manage risks for participants and managing publication of Commission compliance and enforcement decisions.
The key duties of the position include:Role Overview




Assistant Directors within the Market Operations Branch work alongside the EL2 Director to lead and manage a team to perform a diverse number of tasks, all designed to develop a diverse and high-quality NDIS market supporting NDIS participants.
This includes matters relating to registering and monitoring providers' registration, reporting on service delivery agreements, NDIS worker screening and market operations functions, audit functions, and other regulatory and administration matters.
Assistant Directors are responsible for their team's performance in researching, interpreting, and assessing information from a wide range of sources, including legislation and protected information, to inform their work.
They collaborate internally and externally across agencies to build mutually productive stakeholder relationships to achieve high-quality outcomes.
Duties may include, but are not limited to, the following:
Apply comprehensive legislative, policy, procedural knowledge, and sound risk-based decision making to complex, sensitive issues
Providing advice on complex policy or operational topics by using professional judgement to systematically analyse information, applying best practice approaches, negotiating constructively, identifying critical gaps, and exploring innovative solutions
Leading and mentoring a team by providing strategic direction, setting clear expectations, managing high-level workflows, recognising contributions, and providing timely constructive feedback to ensure a high level of team morale, performance, productivity, and accountability
Use comprehensive work knowledge to identify, manage and escalate (as appropriate)



risk and issues that impact delivery of programs
EligibilityIt is desirable for the occupant to have:
Knowledge and experience in contemporary regulation and risk management in a government setting (preferably in a licensing or registration environment) and how it applies in the context of disability and human-rights
A solid understanding and experience of relevant audit schemes and how these support the delivery of quality services for NDIS participants
An understanding of and can interpret and apply the NDIS act and rules, and the NDIS quality and safeguarding framework, including regulatory and compliance processes
Strong understanding of human-centred regulatory frameworks and their application including the legislative basis for decisions
Getting to know the National Disability Insurance Scheme (NDIS) Quality and Safeguards CommissionThe NDIS Quality and Safeguards Commission (NDIS Commission) offers roles that make a real difference in the community.
As the dedicated national regulator of NDIS service providers and workers in Australia, the NDIS Commission upholds the rights of NDIS participants to quality and safe supports or services, including those received under the National Disability Insurance Scheme (NDIS).
The NDIS Commission encourage applications from people with disabilities, LGBTQIA+ people, women and people with diverse linguistic and cultural backgrounds.
The organisation recognises the richness of Aboriginal and Torres Strait Islander culture, and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and service delivery.
The NDIS Commission participates in the Australian Public Service RecruitAbility Scheme which provides equitable adjustments for applicants with disability A full definition of disability is included on this website Definition of Disability.

📌 Assistant Director Provider Registration / Audit And Monitoring / Worker Screening And Market Coordination (Perth)
🏢 NDIS Quality and Safeguards Commission
📍 Perth