Lifecycle Marketing Coordinator- South Bank, QLD

11d ago , from Advertising Industry Careers

ABOUT THE OPPORTUNITYAre you ready to build your career in marketing automation and customerlifecycle communications? As a Lifecycle Marketing Coordinator, you will supportthe creation, execution and optimisation of customer journeys across email,app/web push notifications and SMS communications. Working closely withmarketing, product and MarTech teams, you will help deliver the right message tothe right audience at the right time while gaining hands-on experience withmarketing automation platforms, campaign reporting and customer journeyoptimisation.

This is an exciting opportunity to develop your digital marketingexpertise within a collaborative global workplace.

KEY RESPONSIBILITIES

- Assist with campaign reporting, performance tracking and post-campaign analysis
- Assist in building and maintaining automated customer journeys and marketing campaigns
- Coordinate campaign timelines and support project delivery across multiple stakeholders
- Support audience segmentation, campaign testing, deployment and quality assurance activities
- Assist with maintaining marketing automation databases, templates and communication assets
- Ensure all communications are aligned with brand guidelines, tone of voice and compliance requirements
- Monitor campaign performance and identify opportunities to improve engagement and customer experience
- Collaborate with internal teams to support customer journey enhancements and cross-channel marketing initiatives
- Support the execution and optimisation of customer lifecycle communications across email, app/web push notifications and SMS channels
- Work with marketing,



product and MarTech teams to gather campaign requirements and ensure timely delivery of communications
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

EXPERIENCE & QUALIFICATIONS

- Intermediate proficiency in Microsoft Office SuiteExcellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Travel, airline or FCTG industry experience is advantageous
- Experience coordinating marketing campaigns or projects is desirable
- Strong organisational, time management and stakeholder coordination skills
- Exposure to email marketing, CRM or marketing automation platforms is desirable
- Marketing degree (completed or currently studying) or experience in a similar marketing role
- Understanding of customer journey, lifecycle marketing or digital marketing principles is advantageous
- Experience with Salesforce Marketing Cloud or similar marketing automation platforms is desirable but not essential

What you'll Enjoy

- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
- Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply,



including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
- Development:Individualised Learning & Development pathway options
- Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
- Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
- Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
- Mental Health:Support and Employee Assistance Program for staff and family
- Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
- Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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📌 Lifecycle Marketing Coordinator- South Bank, QLD (Brisbane City)
🏢 Flight Centre Travel Group
📍 Brisbane City