Account Manager/Customer Service Manager: Workwear/Fashion
Account Manager/Customer Service Manager/Client Relationship Officer
Our client is the leading workwear fashion specialist servicing national and international wholesale accounts. My client is a very well-established business, over 35 years. We are seeking a candidate with excellent experience, has long-term tenure in their career (5 years min preferred), able to work autonomously and who resides within a 30-minute radius from the very stylish offices in Eagle Farm.
DUTIES INCLUDE:
SALES/OUTBOUND
Make outbound calls to appropriate sections of the database
Use outbound calls as a tool to generate potential sales and increase customer spend as a result of relationship building
Track potential sales opportunities regularly and ensure that appropriate follow-ups are carried out to assist in winning the business
Identify potential areas of sales growth
Provide information on specials and other new products
Raise awareness of products that the customer may not currently be purchasing as well as the potential for indents and/or future orders
Establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers
Problem solve any issues and report / provide feedback to management
Contact every new account to establish a relationship and learn about their business
Use the introductory phone calls to highlight appropriate products and potentially drive additional sales
INBOUND CALLS
Answer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries.
Ensure all notes are entered into CRM after each call against the customer
Manage customer complaints and escalation if further action is required.
Identify sales opportunities and lodge all requests for quotes
RECEPTION
Ensure that all customers attending the showroom are looked after as required
Manage all samples that are 'borrowed' from the showroom to ensure they are returned or ultimately invoiced out
Ensure that one item of every style / colour is kept in the showroom and that all stock is neat, clean and labeled correctly
Ensure that the showroom is maintained in a clean and tidy manner
CRM DATABASE
Record comprehensive notes of every customer interaction into the CRM database
Create "Opportunities" in the CRM database as a record of all potential sales and follow up these opportunities regularly until the sale is closed
Update the database and change details/contact information as required
Our client provides an excellent working setting and has a very strong staff base (most have been with them for over seven years plus).