Phlebotomist – Collections Specialist Trainer About Us For over 75 years, Blood Bank of Hawaii has been a lifeline for our islands. Since 1941, we’ve been proud to provide lifesaving blood products to 18 hospitals across the state—supporting patients undergoing surgeries, trauma care, cancer treatment, and more. Join our dedicated team and be a part of something truly meaningful: saving lives every day. Why the Blood Bank of Hawaii?

At Blood

Bank of Hawaii, we are united by a powerful mission: to save lives every day. As a nonprofit organization, we offer professional growth opportunities, a competitive salary, and a comprehensive benefits package in a collaborative team environment. We are an equal opportunity employer, celebrating diversity and inclusivity.

Position Overview Under the direction of the Collections Manager, the Phlebotomist Collections Trainer is responsible for assisting in the development and maintenance of a comprehensive staff training program for Collections to include whole blood and automated collections; and all aspects of collecting a quality unit that is pure and potent. Participate in the development, review and revision of Standard Operating Procedures (SOPs). Performs all duties of Collections Specialist.

The Collections

Trainer may also be responsible for performing tissue related operational procedures and tasks that comply with core current good tissue practice (cGTP) requirements. Ensures all procedures and processes are performed as designed to prevent circumstances that increase the risk of the introduction, transmission, or spread of communicable diseases through the use of human cells, tissue and cellular and tissue-based products (HCT/Ps).

Benefits 100% Health, Dental, and Vision Insurance

Matching 401(k) Plan

Paid Time Off

Career Development and Training

Opportunities for Promotion

SAVING LIVES EACH DAY!

Job Duties And Responsibilities Training Program: Develop, implement, and maintain a comprehensive training program, including materials, assessments, and evaluation tools. Analyze performance, identify training needs, and deliver targeted training. Maintain accurate records and ensure compliance.

Collections Training: Plan, develop, and facilitate training and competency assessments for all collection functions.

Vendor Collaboration: Work with vendors to optimize training resources.

SOP Development: Participate in the development, review, and revision of SOPs.

Quality Assurance: Collaborate with Quality staff to ensure compliance with cGMPs and quality processes. Support investigations and corrective actions.

Professional Development: Participate in department meetings, training activities, and continuing education programs.

Process Improvement: Assist in process improvement initiatives.

Clinical Competency: Maintain proficiency by performing collection duties as assigned, including donor assessment, phlebotomy, and reaction management.

New Hire Orientation: Coordinate and implement new hire orientation, ensuring compliance and overseeing training progression.

CQI Analysis: Assist with research and process Continuous Quality Indicators (CQIs) and Donor History Questionnaires (DHQs) to identify trends and implement process changes.

Quality Control: Review Quality Control (QC) data,



identify training needs, and develop solutions to prevent recurring issues.

Performance Monitoring: Coordinate performance statistics, discuss trends, and implement retraining as needed.

Customer Service: Incorporate customer service principles in all training.

Subject Matter Expertise: Serve as a resource for SOP revisions and updates, ensuring compliance with the Change Control process.

Role Model: Demonstrate expected behaviors and exemplify company values.

Other Duties: Perform other tasks as assigned.

Experience One year of blood collection experience with demonstrated knowledge of blood bank collection operations.

Previous technical training experience preferred.

Understanding of training methodologies and previous experience with quality assurance activities preferred.

Education High school diploma or equivalent.

Required

Licenses/Certifications Current CPR – Heartsaver/ First Aid or equivalent certification from a provider following American Heart Association requirements.

Valid Driver’s License and clean driving abstract.

Skills Knowledge and demonstrated ability to design, develop, present, implement, conduct and evaluate training.

Ability to develop and conduct training needs assessments and surveys.

Positive listening skills with the ability to receive and comprehend detailed oral or written information.

Positive assessment, judgment and problem-solving skills with ability to recognize areas of concern, clarify information that is needed and come up with possible solutions.

Good interpersonal and customer service skills with the ability to work with and service diverse individuals and provide excellent customer service.

Understanding of quality control (QC) and good manufacturing practices.

Good organizational and time management skills with ability to handle multiple projects, prioritize work based on business needs and maintain composure and professionalism when working under time constraints.

Excellent project management, training techniques, curriculum or program development.

Attain / maintain 95% or better phlebotomy rate.

Ability to safely operate vehicles.

Effective use of word processing, spreadsheet, database, presentation and email software.

Ability to obtain CPR trainer certification (post-employment).

Other Requirements

Professional, business appearance.

Good attendance.

Flexibility in schedule to meet deadlines.

Ability to travel – mobile, outer-island sites and other locations.

Job Type: Full-Time Pay Range: $24.00- $26.00/hour Expected hours: 40 per Week Ability To Commute Blood Bank of Hawaii – Kapolei Headquarters 2212 Lauwiliwili Street, Kapolei, HI 96707 Blood Bank of Hawaii – Young Street Donor Center 1907 Young St, Honolulu, HI 96826 Required Job Application Form "" indicates required fields LinkedIn This field is for validation purposes and should be left unchanged.

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📌 Phlebotomist - Collections Specialist Trainer (Adelaide)
🏢 Blood Bank of Hawaii
📍 Adelaide