Sharing Minds is a Microsoft solutions consulting partner. We help organisations unlock greater productivity, collaboration and innovation by designing, implementing and supporting Microsoft solutions.

Check us out here: www.sharingminds.com.au

The Opportunity:

We are looking for an experienced Account Manager to take ownership and grow a portfolio of existing clients in a diverse range of industries across Australia.

This is a relationship-focused role for someone who enjoys understanding their clients’ businesses, identifying opportunities to deliver further value and ensuring clients receive an exceptional experience throughout every stage of the relationship.

You will act as a trusted point of contact for key client stakeholders, working closely with our consulting, delivery and finance teams to support client needs, strengthen retention and grow existing accounts.

What You’ll Be Doing:

Identifying upsell, cross-sell, renewal and project expansion opportunities within existing accounts

Developing and maintaining strategic account plans aligned with client objectives and agreed revenue targets

Leading client meetings, service reviews, innovation forums and account planning discussions

Preparing and delivering proposals, presentations, and contract documentation

Supporting contract negotiations, renewals, pricing discussions and Requests for Proposals

Monitoring client satisfaction, responding to concerns and coordinating the resolution of escalated client issues

Maintaining oversight of client contracts, recurring services, licensing and project opportunities

Working closely with Finance to support accurate invoicing,



timely payments and the resolution of outstanding accounts

Maintaining accurate and up-to-date client, pipeline and activity information within our CRM (MS Dynamics)

Preparing regular account, revenue, risk and governance reporting

About You:

You are a commercially minded Account Manager who is energised by building trusted client relationships and finding opportunities to deliver greater value.

You will bring:

At least three years’ experience in account management and a deep understanding of the Microsoft ecosystem

Experience managing Mid-Market and Enterprise client accounts

A demonstrated ability to grow existing accounts through renewals, upselling and cross‑selling

Strong relationship management and stakeholder engagement skills

Excellent written and verbal communication skills

Confidence preparing and delivering proposals, presentations and commercial recommendations

Solid commercial and financial awareness, including an understanding of budgets, pricing models and profitability

Excellent CRM discipline, organisation and attention to detail

A customer‑focused mindset and a genuine commitment to delivering an outstanding client experience

Please note:

You must have the right to live and work in Australia

All short-listed candidates will be subject to a National Police Check

If you are passionate about building meaningful client relationships, identifying opportunities for growth and helping organisations achieve better outcomes through technology, we would love to hear from you.

We can't wait to see what you can bring to our team!

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📌 IT Account Manager (Queensland)
🏢 Sharing Minds
📍 Queensland