Coordinate the company’s sample program and provide backup support to Customer Service to ensure timely, accurate service to customers, sales teams, and business partners.
Key Responsibilities
- Process sample orders, shipments, and inventory transactions in FUSION
- Coordinate domestic and international sample distribution, including tracking and delivery follow-up.
- Maintain sample inventory through replenishment, stock takes, returns, recycling initiatives, and inventory accuracy.
- Support sales teams with sample requests, product availability, ETAs, and stock inquiries.
- Coordinate sample and inventory requirements for Jacobsens NZ.
- Liaise with sales, marketing, logistics, manufacturing,
and warehouse teams to support order fulfillment and customer needs.
- Respond to customer and internal inquiries and resolve issues in a timely manner.
- Provide support to the Customer Service team, including order processing, customer inquiries, and leave coverage.
- Process sample-related invoices and maintain accurate records.
- Maintain sample room organization, cleanliness, and protected work practices.
Work Shift
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.