Role description

Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.

Key responsibilities

- Conduct impact assessments of upstream UNITE Transformation Stream Projects (TSPs) to identify downstream impacts to Customer Production and Support.
- Should have API integration experience in Banking domain to assist in assessments
- Partner with business and technology stakeholders to elicit, analyse, and document business requirements for delivery teams.
- Translate business needs into delivery-ready artefacts, including user stories, business requirements, acceptance criteria, and backlog items for Agile Release Trains.
- Facilitate workshops and stakeholder engagement sessions to understand business processes,



requirements, risks, and operational impacts.
- Develop current-state and future-state process maps to support solution design and business readiness activities.
- Support business readiness and change management activities, ensuring impacts are understood and effectively managed across affected teams.
- Support business documentation uplift, including Standard Operating Procedures (SOPs), work instructions, and process documentation.
- Review training materials and support training delivery to ensure successful adoption of recent processes and systems.
- Prepare and coordinate business communications to support change implementation and stakeholder awareness.
- Plan, coordinate, and execute User Acceptance Testing (UAT), including test scenarios, test cases, defect management, and business sign-off activities.
- Support Business Process Integrat

📌 Senior Business Analyst with Unite transformation (City of Sydney)
🏢 Xpt Software Australia
📍 City of Sydney