Internal Sales - Customer Service Officer

Global industry leader with over 190 years of history

Competitive salary + Super + Annual Performance Bonus

Career progression opportunities

Ongoing training and product development

Friendly and supportive team culture

Staff lunches and team events

Stable Monday to Friday hours – no weekends

Looking for more than just another administration role?

This is a unique opportunity to build a career that combines sales, customer service and administration in one rewarding position.

If you enjoy talking to customers, solving problems, building relationships and driving sales while keeping operations running smoothly, this role offers the best of both worlds.

At Sefar, you'll work with a global market leader, supporting customers across a diverse range of filtration and industrial products used in mining, food, pharmaceuticals, manufacturing and many other industries.

About the Role

As an Internal Sales & Customer Service Officer, you will become the first point of contact for many of our customers.

This role is far more than processing orders—it combines phone-based sales, customer relationship management, quoting, administration and operational support . Every day is different, providing an excellent chance to develop both your commercial and technical skills.

You will work closely with our external sales team, engineering, operations and logistics to deliver outstanding customer service while identifying opportunities to grow sales.

Key Responsibilities

Build strong relationships with new and existing customers

Handle inbound customer enquiries via phone and email





Proactively follow up quotations and convert opportunities into sales

Identify upselling and cross-selling opportunities

Prepare accurate quotations and process customer orders

Provide exceptional after-sales support

Maintain accurate customer information within our CRM system

Manage customer records, market segments and asset information

Process orders accurately using our ERP (LN) system

Support the external sales team with customer and administrative activities

Work collaboratively across Australia and New Zealand

Why This Role Stands Out

Unlike many customer service positions, this role gives you exposure to every stage of the customer journey—from the initial enquiry through to quoting, sales, order processing and ongoing customer support.

You'll develop valuable commercial, technical and operational skills while becoming an integral part of a business that values initiative, teamwork and continuous improvement.

Our Values

Everything we do is guided by our core values:

Reliability

Ownership Mentality

Customer Focus

Honesty & Integrity

Sustainability

These values build the trust that has made Sefar a global leader.

Applicants must hold Australian Permanent Residency or Australian Citizenship.

Employment is subject to satisfactory pre-employment and background checks.

If you're looking for a career where you can combine customer service, administration and sales in a supportive global business, we'd love to hear from you.

Let us know if you would like to be considered for roles like this in the future.

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📌 Internal Sales - Customer Service Officer (City of Blacktown)
🏢 Sefar
📍 City of Blacktown