Your Opportunity

Our Bathurst Contact Centre currently has an excellent career prospect for a full-time Member Service Officer - Contact Centre. The position will see you assisting our members who interact with us through our Contact Centre via phone and online channels.

Role

You’ll be joining a small team who are focussed on providing our members with a consistently qualified and friendly service experience. The key aspects of your new role include:
Delivering efficient and professional service to our members through Contact Centre and online channels
Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
Creating opportunities to provide a total solution for our members’ financial needs
Efficiently processing member transactions




Associated administrative tasks including maintaining accurate and timely records in various systems

Your Profile

You Are a Collaborative Service Professional Who Is
a consistent advocate of our brand
an experienced outbound and inbound Contact Centre (Call Centre) qualified
results oriented with the capacity to identify and convert recent business opportunities
well‑organised and able to prioritise effectively
looking for a quick‑paced role
proactive and able to work well independently when required
able to communicate confidently with members over the phone and via online channels
Tier II Accredited (desirable)

You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.
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📌 Member Service Officer Contact Centre City Of Sydney
🏢 G&C Mutual Bank
📍 City of Sydney