QLD, Australia (Hybrid)
Job Description
We have an exciting opportunity for Member Experience Officers to join the team full‐time in our Heritage Bank / People First Bank Contact Centre in our Toowoomba Head Office.
About the Role
Being able to connect meaningfully and personally by putting 'People First' is core to our business and helps us to deliver financial security and prosperity to our customers.
You will provide high‐quality service experiences by initiating quality conversations with our customers, providing the right solutions to assist them in achieving their goals and financial needs.
Operating Hours
The Contact Centre operates 24/7, so availability to commit to flexible shifts including outside of business hours and weekends is essential.
What you'll be doing
Assisting members with their transactional needs and enquiries.
Engaging in needs‐based conversations to find the right solutions for our members, every time!
Building relationships to help members achieve their long‐term financial goals.
Educating members on how to utilise digital and mobile banking tools to enhance their banking experience.
Collaborating with your team to achieve strategic goals.
About You
You're a people‐first team player who understands what great service looks like.
Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.
This role is for you if you:
Can communicate with empathy and clarity
Genuinely enjoy helping people by providing positive customer service experiences
Feel comfortable learning new digital systems
Bring experience in customer service
No banking experience?
No problem, we'll provide thorough,



ongoing training to set you up for success!
What you can expect from us
'Shine', a peer‐driven recognition program that highlights your contributions
Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement
Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services
Employee banking benefits and discounted insurance products
Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family
Corporate health insurance discounts Competitive leave benefits, including two days of paid volunteer leave each year through our Valuable Squad initiative
In ****, People's Choice and Heritage Bank united to create People First Bank — Australia's largest mutual bank.
We are 100% customer‐owned with over 700,000 members and ****+ employees.
We have dual head offices in Adelaide and Toowoomba, an Australian‐based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.
We're proud to be an organisation that's big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.
Our diversity makes us stronger.
We are committed to fostering a diverse, inclusive, and culturally safe workplace and welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.
Applications close EOD Wednesday 15 July ****.
#J-*****-Ljbffr

📌 Member Experience Officer - Heritage Bank, Contact Centre Toowoomba
🏢 Heritage Bank
📍 Toowoomba