Company Description
At TAL, our Claims Consultants assess complex information, make balanced decisions and help customers through some of life's most significant challenges.
It's a role that combines critical thinking, communication, and professional judgement with real human impact.
You don't need previous insurance experience.
Many of our successful Claims Consultants have joined us from banking, accounting, legal, healthcare, and other professional backgrounds.
We'll provide the training.
You bring the capability.
Job Description
What does a Claims Consultant do?
As a Claims Consultant, you'll assess life insurance claims when customers are impacted by illness or injury and cannot work for a period of time.
You will be our customers' main service provider.
Some of your work will include:
Review insurance policies and claim information
Analyse medical, vocational and financial documentation
Assess eligibility against the cover they have
Apply professional judgement to make fair decisions
Communicate outcomes clearly and confidently
Partner with customers and stakeholders throughout the claims process
Provide benefit payments and support
This is highly engaging work where every claim presents unique circumstances and requires thoughtful decision making.
You'll be challenged, supported, and rewarded through the positive impact your work has on customers.
What's in it for you?
Training and support that will help adapt your current skillset
Access to technical experts and development support
Clear pathways for career progression and internal mobility
Flexible working arrangements and wellbeing advantages
Purpose-driven work that genuinely helps Australians
Qualifications
What will you bring?
We Welcome Applicants From Backgrounds Including
Banking, lending, or financial services
Accounting, audit, or risk
Legal,



compliance or regulatory roles
First response, emergency services
Allied health or rehabilitation
Education, research, or academia
Keys To Success
Strong analytical and critical-thinking skills (you know how to put things together)
Attention to detail (you like to understand the whole picture)
Confidence working with variety in information and basic numbers
Sound judgement and decision making
Excellent communication and relationship-building skills
Empathy and professionalism
Additional Information
TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.
We're proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community
Need adjustments during the recruitment process?
Let our team know by getting in touch with us here.
—we're here to support you.
You're always accountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.
And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#J-*****-Ljbffr

📌 Claims Consultant - Income Protection Claims (New South Wales)
🏢 TAL Australia
📍 New South Wales