$100k base + super + commission | Existing accounts | Sydney office

Hybrid: 2 Days in Office 3 from home!

Are you an Account Manager or Customer Success professional who enjoys building long-term customer relationships, uncovering growth opportunities and helping businesses get more value from their software?

This is a great opportunity to join an established Australian software provider that supports growing SMEs with ERP, CRM, accounting and field service management solutions.

Due to growth, they are looking for an Account Manager to take ownership of an existing customer portfolio. This is not a cold new business role . You’ll be working with current customers, driving retention, managing renewals and identifying opportunities to introduce additional modules, licences and services.

You’ll be joining a business with strong internal support across sales, presales, consulting and professional services, giving you the tools to have meaningful customer conversations and deliver real value.

What’s in it for you?

- Roughly $150k OTE
- Existing customer portfolio, no cold desk to build from scratch
- Warm account base with genuine upsell chance
- ERP / SaaS / business software environment
- Sydney-based role with office attendance a couple of days per week
- Support from experienced sales, presales and consulting teams
- Opportunity to join a growing account management function

The Role

As Account Manager, you’ll manage and grow a portfolio of existing SME customers across Australia.

Your focus will be on building strong relationships, understanding each customer’s business and identifying where additional software products or services can help improve the way they operate.

Day to day, you’ll be:

- Managing an existing portfolio of business software customers
- Building relationships with business owners and key stakeholders
- Driving customer retention, renewals and product adoption
- Identifying upsell opportunities across software modules and services
- Promoting additional products,



including Field Service Management solutions
- Developing customer improvement plans aligned to customer goals
- Managing customer queries, escalations and issues through to resolution
- Keeping CRM records, pipeline activity and forecasts up to date
- Working closely with sales, presales, consulting and professional services teams
- Helping customers understand how to get more value from the platform

The formal position description also highlights retention, upsell quota achievement, on-time renewals, Customer Improvement Plans, referrals, case studies and accurate reporting as key measures of success.

About You

You’ll suit this role if you’re commercially minded, customer-focused and confident speaking with businesses about software, process improvement and value.

You don’t need to be a technical consultant, but you will need to be technically curious and comfortable learning how customers use the platform.

Ideally, you’ll bring:

- Experience in account management, customer success, software sales or a similar commercial customer-facing role
- Exposure to ERP, CRM, accounting software, field service software or broader business systems
- Strong relationship-building and communication skills
- Confidence managing renewals, upsells or customer expansion
- Commercial awareness and the ability to identify growth opportunities
- Strong organisation skills and the ability to manage multiple priorities
- A proactive, accountable and customer-first approach
- The ability to clearly explain your background, achievements and customer experience

Why Apply?

This is a solid move for someone who enjoys account management but still wants a commercial edge.

You’ll be working with existing customers, not cold calling all day. You’ll have real conversations about business challenges, software usage and growth opportunities, while being supported by a team that understands the technical side.

Only 2 Days in Office Required!

If you’re looking for a role that combines customer success, account growth and software sales, this is well worth a conversation.

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📌 Account Manager (ERP, CRM, SAAS) (City of Sydney)
🏢 Uplift Recruitment
📍 City of Sydney