Casual Customer Service Officer - Urgent Care Clinic

Sunraysia Community Health Services Inc – Mildura VIC

About Sunraysia Community Health Services

Sunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region. We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.

At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care. Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives. Through collaboration, innovation, and a strong commitment to community, SCHS strives to create healthier, more connected communities.

Learn more about the benefits of working at SCHS

Why work with us

We offer a place where you know you are contributing to an organisation committed to helping others

We have some great talent who are happy to share their experience and skills to help you on your way

Salary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.

Modern facilities

Free Flu vaccinations

Employee Assistance Program (EAP)

- Casual – must have weekend availability

- Attractive salary packaging

- Culture that supports work-life balance

About Sunraysia Community Health Services

Sunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region. We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.

At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care. Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives. Through collaboration, innovation, and a strong commitment to community,



SCHS strives to create healthier, more connected communities.

Learn more about the advantages of working at SCHS

Why work with us

- We offer a place where you know you are contributing to an organisation committed to helping others

- We have some great talent who are happy to share their experience and skills to help you on your way

- Salary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.

- Professional development opportunities

- Modern facilities

- Free Flu vaccinations

- Employee Assistance Program (EAP)

The Role

Urgent Care Clinics (UCC’s) provide care to people who require urgent care but not an emergency response. Working to reduce demand on Emergency Departments, the UCC’s are a GP led multi-disciplinary service where clients with urgent but non-life threatening conditions such as mild infections, minor fractures and minor burns can receive treatment outside of the emergency department. Patient referrals will be via the MBPH Emergency Department, Ambulance Victoria (AV), Victorian Virtual Emergency Department (VVED), Nurse-on-Call, and walk-ins.

The Customer Service role will participate in a rotating roster which will include evening work and weekend work, both of which will also attract penalty rates.

Reporting to the Urgent Care Clinic Practice Manager, the Customer Service Officer will be responsible for supporting the nurses and GP’s operating within the UCC as well as creating a welcoming environment for patients, effectively managing UCC administrative inquiries and ensuring patient appointments are created and communicated in a timely manner. This position includes a range of administrative functions, including but not limited to; telephone operations, electronic client data base entry and maintenance, client records administration and compliance, clinician support and other administrative functions associated with the efficient operation of SCHS, working in accordance with organisational policies and procedures.

Key Selection Criteria

Mandatory

- Certificate IV in administration or equivalent qualification

OR

Minimum of three (3)



years work experience in a similar customer service role.

- Experience providing quality customer service, reception or administrative support for a large organisation.

- Demonstrated experience in computer and data entry using Client Management Systems or equivalent database products.

- An understanding of the issue of privacy and confidentiality.

- Demonstrated excellent presentation, interpersonal and communication skills.

- Ability to work within a team environment to attain team goals and support colleagues.

- Must be able to demonstrate excellent time management and organisational skills with an ability to work with minimal supervision.

Desirable

- Experience and knowledge of Best Practice software

For a confidential discussion, please contact Carolyn Whitehouse, Clinic Programs Manager, on 03 5022 5*** or ***********@schs.com.au

Apply

To apply, please forward your covering letter, CV, responses to Key Selection Criteria and contact details of three skilled referees addressed to Manager Human Resources, *******@schs.com.au

Applications close 8am Monday 17 August 2026.

Click here for position description

Click here for important information before you apply

Learn more about the benefits of working at SCHS

Compliance

PLEASE NOTE: SCHS is committed to the application of the Child Safe Standards. All positions are subject to thorough credentialing and safety screening prior to commencing employment. This includes reference checks and National Police Check for all SCHS employees. Any prospective employee who has resided and worked overseas in the past 10 years for a continuous period of 12 months or more will be required to undergo an International Criminal History Check. Where applicable, employees may also be required to hold a current Working With Children check issued in the state of Victoria and have a current NDIS Clearance (NDIS Worker Screening Check).

For more information on the NDIS Worker Screening Check, please click here.

Department of Health Guidelines for Immunisation of Health Care Workers require all staff to demonstrate immunity to specific preventable diseases. As part of the recruitment process, the preferred applicant is required to provide evidence of immunisation (and/or serology) to confirm they are protected from risk.

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📌 Casual Customer Service Officer - Urgent Care Clinic (Mildura)
🏢 Sunraysia Community Health Services
📍 Mildura