OverviewWe are looking for a Customer Relationship Specialist to deliver outstanding customer service in retail banking.
The role focuses on building and maintaining long‐lasting customer relationships, prospecting and referring opportunities, providing loan maintenance and coaching other Customer Service Officers.ResponsibilitiesProvide outstanding customer service and support customers in exploring their current and future financial needs.Identify relevant financial products and services and facilitate referrals to specialist teams.Develop customer relationships through regular contact, proactive lead management and referral opportunities.Execute customer loan maintenance tasks.Co‐train and coach Customer Service Officers.Qualifications & SkillsExperience in retail banking, preferably with exposure to consumer lending.Excellent written and verbal communication skills.Solid attention to detail and capability to learn technical financial systems.High‐performing,



proactive, and customer‐centric mindset.Ability to build relationships and deliver a positive customer experience.BenefitsFlexible working arrangement.Discounted financial products across the Group.Salary sacrificing options.Paid parental leave with no minimum requirements.Option to purchase additional annual leave.Discounted private health insurance plan.Employee Assistance Program (EAP).
Access to employee network groups including First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility groups.Diversity & InclusionBOQ Group welcomes applicants from all backgrounds.
Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people of all cultures, genders and abilities are encouraged to apply.
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📌 Customer Relationship Specialist - Direct To Bank (New South Wales)
🏢 Boq
📍 New South Wales