Front Office All-rounder - Novotel Sydney City CentreAccor GroupCompany DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.Job DescriptionLocated steps from Wynyard,Novotel Sydney City Centre is a haven for comfort, productivity and relaxation.
We are seeking a motivated and enthusiastic full time Front Office All-Rounder to join our team.What Will You Be Doing?
Delivering service excellence fromcheck in to check out and everywhere in betweenBe the first point of contact for our guests and visitorsCompleting a variety of tasks ensuring everyday is different.
From selling the Hotel's facilities to maintaining guest accountsPerform duties of Night Audit,



room controllers and porterage serviceProviding passionate,knowledgeable and friendly service to external and internal guests at all timesAssisting our guests with our self-check in kiosksEnsuringguests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsYour Skills and Experience Include:Previous customer service experience, preferably in a Hotel environmentStrong computer knowledge including Microsoft Office and preferably OPERA CloudThe ability to work under pressure, multi-taskand thinkon your feet to quickly resolve issuesStrong communication skills and pride in personal presentationHave a natural ability to surprise guests with your authentic guest serviceA genuine customer service focus and a robust dedication to always making our guest's smile during their stayAvailability to work 38 hours per week across a 7-day rotating roster including mornings, afternoons, evenings and weekendsAdditional InformationWhat's in it for youAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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📌 Front Office All-Rounder - Novotel Sydney City Centre (New South Wales)
🏢 Nearheal(trading as Nearheal
📍 New South Wales